OSP Installation & Maintenance Manager – FTTH

Douglas Fast Net; Creswell, Northern (OR, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

200% 401(k) match

100% employer-paid medical, dental, 0r

Company truck with gas card

Free 1 Gig fiber internet

PTO + 10 holidays including birthday

Job summary

Douglas Fast Net in Creswell, OR is seeking an OSP Installation & Maintenance Manager for the North District to lead field technicians, schedule work, and ensure first-time-right quality across installs and repairs.

You will drive safety, regulatory compliance, and customer-focused service with on-site and on-call rotation; requires 5+ years in telecom field operations and leadership; degree or equivalent experience preferred. Competitive pay and benefits apply.

Qualifications

• 5+ years in telecom or broadband field ops including 2+ years leading technicians.
• Hands-on FTTH installs, drops, ONTs, and fiber test equipment troubleshooting.
• Knowledge of OSHA and NESC requirements and utility locate rules.
• Valid driver's license and clean driving record.
• Preferred: fiber splicing experience.

Responsibilities

• Supervise installation and repair technicians and support splicers.
• Hire, train, coach, set expectations, and manage performance issues.
• Train team in DFN's customer service philosophy for top-notch experience.
• Ride along, check work, and ensure first-time-right quality.
• Build daily/weekly schedules balancing installs, tickets, and maintenance.
• Monitor install backlog, on-time appointments, repairs, and outages.
• Spot trends, fix root causes, adjust staffing or processes.
• Coordinate with Customer Service, Provisioning, and Network Operations.
• Lead response to fiber cuts/outages; participate in on-call and after-hours.
• Plan preventive maintenance and manage tools, vehicles, inventory.
• Ensure OSHA/NESC compliance and accurate records.
• Handle escalated customer concerns until resolved.

Skills

Telecom operations

Team leadership

FTTH installs

OSHA/NESC knowledge

Scheduling

Driver's license

Education

Degree in related field

Tools

NISC

Job description

We are excited to add this new position. Douglas Fast Net is bringing the future of connectivity to the communities of Lane County, and we're looking for a leader to make sure every home and business we connect stays connected for years to come.

As our OSP Installation & Maintenance Manager in the North District (Lane County), you'll run the team that turns up new fiber customers and keeps the network healthy once it's built. You'll lead our field technicians, own scheduling and first-time-right quality, and drive how fast we restore service when something breaks. You'll work alongside other OSP Managers to collectively deliver reliable service to our customers.

If you've run install and repair teams for a cable, telco, or fiber provider and want a place where you can shape how it's done, this is a chance to build something lasting and see the results of your work in your own community.

Location: Creswell, OR (on-site)

Pay: $80,000-$100,000 a year, depending on experience, plus bonus tied to safety, install quality, and repair times.

Schedule: Full-time, with an on-call rotation (currently on one week per month)

Why you'll love working here

At DFN, we strive to take care of our employees on and off the job.

• A 200% 401(k) match: for every $1 you save, DFN adds $2, up to 4.5% of your pay. Meaning, together, we're contributing 13.5% of your salary!
• 100% employer-paid medical, dental, and vision plans for employees, with affordable dependent coverage options.
• A company truck with a gas card, so you aren't putting miles on your own vehicle for work purposes.
• Free 1 Gig high-speed fiber internet if you live within our service territory.
• A PTO package and 10 paid holidays, including two days off for your birthday.

What you'll do

Lead the field team

• Supervise DFN's installation and repair technicians, and support splicers on maintenance work.
• Hire, train, and coach your team, set clear expectations, and handle performance and employee relations issues with HR's support.
• Train your team in DFN's customer service philosophy so every install and repair is a superior customer experience: techs who are on time, explain what they're doing, respect the home, and leave the customer confident in their service.
• Ride along, check work in the field, and build a team that takes pride in doing it right the first time.

Keep installs and repairs moving

• With the scheduler, help build daily and weekly tech schedules that balance new installs, trouble tickets, and maintenance work.
• Watch the numbers that matter: install backlog, on-time appointments, repeat visits, repair times, and outage restoration.
• Spot trends, fix root causes, and recommend changes in staffing, training, or process.
• Work with Customer Service, Provisioning, and Network Operations so customers get one smooth experience from order to activation.

Keep the network healthy

• Lead response to fiber cuts and outages, coordinating techs, splicers, and contractors to restore service quickly during business hours in the North territory. Serve on an on-call rotation for occurrences after-hours and on weekends.
• Plan preventive maintenance and keep drops, terminals, and pedestals in good shape.
• Manage tools, test equipment, vehicles, and inventory for your team.

Do it safely and by the book

• Make sure every job follows OSHA, NESC, Oregon utility locate rules, and DFN safety and quality standards.
• Help keep work orders, as-builts, and records accurate.
• Handle escalated customer concerns professionally and follow through until they're resolved.

What success looks like in your first year

• First 90 days: You know every tech, our install and repair process end to end, and where the backlog and repeat visits come from. Techs are working from a reliable schedule.
• First 6 months: You're reporting weekly on install backlog, on-time appointments, and repair times. Techs know you and your expectations are clear. You're balancing field and office work appropriately.
• One year: We've hit our install and repair targets with zero lost-time injuries, and you've put one or more process improvements in place that your techs actually use. You're contributing to improvements across the department.

What you bring

Required

• 5+ years in telecom or broadband field operations (fiber, cable, or telco installation and repair), including at least 2 years leading technicians as a lead, supervisor, or manager.
• Hands-on knowledge of FTTH installs, drops, ONTs, and troubleshooting with fiber test equipment such as OTDRs and power meters.
• Working knowledge of OSHA and NESC requirements and utility locate rules.
• Experience scheduling field work and managing to service metrics.
• Valid driver's license and a clean driving record.

Preferred

• Fiber splicing experience.
• Experience with NISC or similar work-order and dispatch systems, plus Microsoft 365.
• Degree in a related field. Equivalent experience counts just as much.
• FOA, BICSI, or other fiber certifications, or OSHA 30.

You'll thrive here if you

• Care about the customer at the other end of every ticket.
• Lead by example and communicate clearly with techs, other departments, and customers.
• Like solving problems with data, not just gut feel.
• Want ownership of the work and like a small, close-knit company where your decisions matter.
• Share DFN's commitment to customer-first service and community impact.

Where you'll work

You’ll be based at our Creswell location and split your time between the office and the field, roughly 40/60. Because outages need a fast response, you’ll need to live within 30 minutes' drive of the Creswell shop. You’ll share an on-call rotation with occasional after-hours or weekend call-outs for outages and escalations.

This is what we would consider "medium" physical work. Expect frequent sitting, standing, walking, and driving, plus climbing ladders, entering customer homes and businesses, working in crawlspaces or attics on occasion, and lifting up to 50 lbs. when needed. Field days can mean working near roadways, in heat, cold, rain, wind, dust, wildfire smoke, and noise. Reasonable accommodations are available.

DFN is a drug-free workplace. Candidates must pass a pre-employment drug screen, and employees are subject to random and for-cause screening as applicable.