Fiber Technician I -St Helens OR, Longview WA

Forged Fiber 37; Washington; On-site; USD 36,000 - 52,000; Full time

Job summary

Forged Fiber is hiring an entry-level fiber technician for in-home installation and service in Longview, WA. You will install, repair, and test internet services for homes and small businesses, communicating clearly with customers about steps and outcomes.

No prior experience is required, though any customer service background or related work is a plus. This on-site role requires outdoor work, lifting up to 75 pounds, and adherence to safety policies.

Qualifications

• Entry-level role; no prior experience required.
• Some customer service or related experience preferred.
• Must possess a valid state driver's license.
• Ability to work outdoors and lift up to 75 pounds.

Responsibilities

• Install, repair, and test internet services for homes and small businesses.
• Explain installation steps and features to customers clearly.
• Connect cables, attach hardware, and enable networks on modems/routers.
• Troubleshoot fiber drops and perform basic diagnostics.

Skills

Customer service

Problem solving

Communication

Safety awareness

Education

High school diploma

Job description

Job Description

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

This entry-level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating clearly with customers, assessing and explaining installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but willingness to work outdoors and some customer service or related experience are preferred.

Work Location: 1081 Columbia Ave, Longview WA

The Main Responsibilities

• Perform all in-home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring.
• Interact with customers professionally and courteously (on-site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications.
• Install, repair, reconnect, rearrange and hang aerial drops as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Place, flag, and bury or dig in temporary buried drops.
• Repair buried drops by placing new drops or repairing existing ones.
• Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Place and repair buried fiber enclosures as needed.
• Replace connectorized terminals to install, maintain or restore service.
• Attach or re-attach cables to poles safely and securely.
• Place, replace, and rearrange splitters to ensure proper network functionality.
• Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication
• Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work.

What We Look For in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We're looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Main Requirements:

• Possess a valid state driver's license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics and crawl spaces.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.

Education

• High school diploma required.

Additional Requirements

• Background screening (e.g., criminal history, motor vehicle record, and/or drug screening) consistent with role requirements and applicable law
• This posit