Orthopedic Referral Coordinator – Seamless Patient Care

OrthoArizona; Chandler (AZ); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Robust paid time off

Medical with multiple plan options

Health Savings account + company_contr

Job summary

OrthoArizona in Chandler, AZ is seeking a Patient Referral Specialist to coordinate patient referrals to specialty providers, schedule appointments, and ensure timely communication among patients and clinicians. This fast-growing practice emphasizes comprehensive musculoskeletal care and in-house imaging and therapy resources.

The role requires 1–2 years in a medical office, high school diploma, familiarity with EMR and insurance authorizations, and strong organizational and customer-service

Qualifications

• High school diploma required; associate degree preferred.
• 1–2 years in medical office or referral coordination.
• Knowledge of insurance authorization processes.
• Proficiency with EMR and MS Office.

Responsibilities

• Contact patients after referral review and route calls.
• Coordinate with external offices to schedule appointments.
• Verify patient demographics and insurance details for scheduling.
• Schedule appointments based on referral urgency and provider availability.
• Confirm insurance coverage and obtain necessary authorizations.
• Document referral activities in EMR using proper terminology.
• Maintain thorough documentation to track referral progress and closure.
• Collaborate with clinicians, external providers, and staff to clarify referral details.
• Meet individual and team referral completion metrics.
• Stay current on referral protocols and SOPs.
• Perform other referral-related duties as assigned.

Skills

Communication

Organization

Customer service

Attention to detail

Education

High school diploma or equivalent

Associate degree or relevant coursework preferred

Tools

EMR systems

Microsoft Office

Job description

OrthoArizona in Chandler, AZ is seeking a Patient Referral Specialist to coordinate patient referrals to specialty providers, schedule appointments, and ensure timely communication among patients and clinicians. This fast-growing practice emphasizes comprehensive musculoskeletal care and in-house imaging and therapy resources.

The role requires 1–2 years in a medical office, high school diploma, familiarity with EMR and insurance authorizations, and strong organizational and customer-service