Orthodontic Treatment Coordinator - Patient Experience

Corus Ortho; Bellevue, Northern (WA, KY); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Sign-On/Relocation Bonus

Health, dental, vision insurance

401(k) with employer matching

Health Savings Account (HSA)

Job summary

Leone and Vaughn Orthodontics in Bellevue, WA seeks a Treatment Coordinator to join our team. This full-time role includes a $1,000 Sign-On/Relocation Bonus and a Wed–Fri schedule.

We are part of Corus Orthodontists, a network with over 50 practices across North America, offering growth and a supportive culture. Responsibilities include welcoming patients, collecting records, explaining treatment plans, and guiding financial options.

Qualifications

• 1+ year of experience in a dental or orthodontic office.
• Experience in professional sales, patient education, or customer service.
• Confident, personable communicator who enjoys educating and guiding patients.
• Comfortable discussing financial options clearly and compassionately.
• Highly organized with strong attention to detail and follow-through.
• Proficient with basic technology tools and office software.

Responsibilities

• Welcome new patients and families, helping them feel comfortable and confident from the moment they arrive.
• Review medical and dental histories and listen carefully to patients’ goals, concerns, and expectations.
• Capture patient records, including intraoral and facial photographs, intraoral scans, and X-rays, to support the orthodontic consultation process.
• Support the orthodontist during new patient consultations by entering patient information, gathering relevant details, and taking accurate notes.
• Present and explain orthodontic treatment plans in a clear, engaging way using visuals, videos, and educational tools.
• Guide patients and families through financial options and payment plans that align with their needs.
• Help patients confidently move forward with treatment by answering questions and addressing concerns.Follow up with patients who are considering treatment to maintain relationships and support timely starts.
• Prepare and send correspondence to referring dental offices to ensure seamless communication.
• Act as a liaison between the orthodontist and referring dentists or specialists.
• Track and complete monthly reports related to consultations, starts, and key performance indicators.
• Assist with additional administrative and coordination duties as required.

Skills

Dental/Orthodontic experience

Sales & patient education

Communication skills

Customer service

Office software proficiency

Tools

Office software

Job description

Leone and Vaughn Orthodontics in Bellevue, WA seeks a Treatment Coordinator to join our team. This full-time role includes a $1,000 Sign-On/Relocation Bonus and a Wed–Fri schedule.

We are part of Corus Orthodontists, a network with over 50 practices across North America, offering growth and a supportive culture. Responsibilities include welcoming patients, collecting records, explaining treatment plans, and guiding financial options.