Orthodontic Traveling Treatment Coordinator - East TX

OrthoDent; Crockett (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A dental services provider is hiring an Orthodontic Traveling Treatment Coordinator in Crockett, TX. The role involves guiding patients through their orthodontic experience, ensuring all necessary information is gathered effectively. Candidates should have a high school diploma and preferably a year of experience in dental assistance or orthodontics, along with relevant certifications. This position demands strong communication skills, both with patients and team members, and requires some physical capability to meet job demands.

Qualifications

• Minimum one year as a registered dental assistant preferred.
• Equivalent experience in orthodontics preferred.
• CPR and AED certification required.

Responsibilities

• Guide patients through the initial orthodontic exam process.
• Ensure patient information is accurate and complete.
• Maintain a sterile and neat working environment.

Skills

Effective oral and written communication skills

Interpersonal communication skills

Ability to communicate effectively with vendors

Team player

Bilingual (English and Spanish)

Education

High school diploma or GED Certificate

Certification as a Registered Dental Assistant

Tools

Dental software applications

Job description

Position: Orthodontic Traveling Treatment Coordinator - East TX

Location: Crockett, TX

Job Id: 266

# of Openings: 1

Division/Department: Orthodontics

Job Title(s): Ortho Traveling Treatment Coordinator

Shift: M-F, some Sat.

Reports to: The Ortho Manager, and TC Manager

Summary of position: The Treatment Coordinator is responsible for each patient’s initial orthodontic exam. The TC will guide the patient through the new patient process, starting from the time of making the appointment until they arrive for their consultation. Will be responsible to ensure that the patient/parent are informed of all aspects of treatment such as insurance, cost and expectations. Most importantly, they will ensure that the patient’s needs, wants and concerns are addressed prior to starting. Must be able to work well with different doctors and staff.

Responsibilities and Duties:

• Calling and introducing themselves to the patient/parent 2 days prior
• Informing pt/parent (at call) of SDS discount or any promotions/info needed to ensure a start
• Obtaining any missing pt information prior to visit (insurance, email, etc.)
• Ensure insurance is verified prior to exam
• Contacting pt DDS prior to exam/getting Dental Clearance
• Ensuring Exam room is presentable/keeping work area and needed instruments sanitary
• Maintain a sterile and neat working environment according to current infection control procedures.
• Communicate necessary information with the team
• Returning Phone calls/messages and emails
• Completing charting and scanning of documents
• Run necessary reports such as Recall, WCB, Exams Canceled and completing pending calls or follow up calls
• Ensure all patient information is entered in accurately
• Quote office fees/insurance coverage accurately
• Perform other administrative duties as necessary
• Ability to thrive in a fast-paced and agile environment
• Support the front and clinic areas when necessary
• Knowledge of company policies and procedures.
• Knowledge of dental software applications

Note: The essential job functions of this position are not limited to the duties listed above.

Education & Experience

• Education: High school diploma or GED Certificate Preferred.
• Experience: A minimum of one (1) year as a registered dental assistant preferred. Equivalent experience in orthodontics preferred.
• Licensure: Certification as a Registered Dental Assistant.
• Additional Requirements: CPR and AED certification, radiation safety course. Bilingual (English and Spanish) preferred.
• 1 year in Ortho or Dental Office

Knowledge, Skills and Mental Aptitude

• Effective oral and written communication skills.
• Must have interpersonal communication skills to effectively communicate ideas/problems/instructions (oral or written) with peers and supervisor.
• Ability to communicate effectively with vendors and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgement and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication.
• Ability to analyze situations, evaluate data, recommend/implement courses of action that would improve the functioning of systems/processes he/she is involved in.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to work in a fast-paced environment.
• Ability to meet the deadlines established by the supervisor and company.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

• Ability to work at least a 40-hour week.
• Ability to sit for long periods (6 or more hours).
• Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, calculator, fax machine, etc…).
• Ability to push and pull up to 10 lbs. (file cabinet drawers, computer paper boxes, etc…).
• Ability to see well enough to read handwritten and printed material.
• Ability to lift and carry up to 25 lbs. to move/transfer file boxes, and date processing paper.
• Ability to stoop, kneel, and bend to retrieve files from bottom shelves and drawers, to move boxes of paper and forms to and from computer printers.
• Ability to reach, turn, and twist above and below the waist.
• Ability to stand and walk the facility grounds.
• Ability to spend 90% working time in an environment with continuous low voices and office machine noise typical for a business office atmosphere.
• Ability to handle a variety of repetitive tasks at a moderate level.
• Ability to occasionally handle electrical, mechanical, or equipment emergencies.