Orthodontic Regional Operations Manager - Rock Dental Brands

Rock Dental Brands; Florida; On-site; USD 95,000 - 140,000; Full time

Job summary

Rock Dental Brands in Florida is seeking a highly motivated Orthodontic Regional Operations Manager to lead a team of Practice Managers and drive daily operations to meet KPI targets while delivering the highest quality patient care.

The ROM will travel between clinics, hire and develop staff, oversee budgets, monitor KPIs with the VP of Clinical Operations, and strengthen the customer experience through training and process improvement.

Qualifications

• 3–5 years business management experience.
• College degree preferred or equivalent experience.
• Strong communication skills with staff and doctors.
• Attention to detail and analytical thinking.
• Ability to travel 60%–70% of the time.

Responsibilities

• Communicate company objectives to practice leaders through email, video calls, phone, and email communications.
• Manage practice teams toward operational and HR standards and maintain processes.
• Supervise Team Leaders.
• Enforce KPI accountability and monitor KPIs with the VP of Clinical Operations.
• Manage clinics to operate within budget and drive customer experience.
• Conduct training on HR, compliance, and technical topics; perform regular inspections.

Skills

Strong communication

Attention to detail

Analytics to process improvement

Business management experience

Education

College degree preferred

Tools

Google at work

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Rock Dental Brands, a leader in the DSO industry has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as an Orthodontic Regional Operations Manager. You will lead a team of Practice Managers through daily operations and ensuringKPI’sare being met.

The Regional Operations Manager will beresponsible forthe overall performance and managing all operational aspects of theclinics assigned. The Regional Operations Manager’s (ROM) first priority is to ensure thePractice Managers(PM) are providing the best quality care for our patients. TheArea Managerwill travel to each clinic, hire, train, and develop staff.

Job Duties Include:

Operational Duties

• Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.




• Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.




• Supervise Team Leaders

Monitoring of KPIs

• Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.




• Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.




• Manage clinics to operate within a budget set forth in communicated KPIs.

Customer Experience

• Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.




• Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Training & Development

• Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.




• Responsible for conducting regular inspections.

Qualifications:

• 3 - 5 years business management experience.




• College degree preferred or equivalent experience.




• Strong Communication Skills with both staff and doctors.




• Attention to Detail.




• Ability to apply analytics results to process improvement and strategic thinking.




• Able to travel 60% - 70% of the time if needed.

Essential Job Functions:

Specific Requirements:

• Travel will be required frequently in order to maintain appropriate relationships.




• Use of Google at work and any other tools required by your direct manager.




• Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business.