Orthodontic Regional Operations Manager - Rock Dental Brands

Rock Dental Brands; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Rock Dental Brands seeks a seasoned Regional Operations Manager to lead Practice Managers across multiple clinics. You will drive daily operations, oversee KPI performance, and ensure high-quality patient care while traveling to locations to hire, train, and develop staff.

The role emphasizes operational excellence, customer experience, and staff development within a fast-paced dental services organization. Travel requirements are substantial, and collaboration with leadership is key.

Qualifications

• 3-5 years business management experience.
• College degree preferred or equivalent experience.
• Strong communication with staff and doctors.
• Attention to detail and analytical thinking.
• Willingness to travel 60-70%.

Responsibilities

• Lead a team of Practice Managers through daily operations.
• Monitor KPIs and ensure targets are met.
• Enhance customer experience across clinics.
• Provide training and development for staff.
• Travel to clinics to hire, train and develop staff.

Skills

Business management

Communication

Travel readiness

Analytics

Education

College degree

Tools

Google Workspace

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Rock Dental Brands, a leader in the DSO industry, has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as an Orthodontic Regional Operations Manager.

You will lead a team of Practice Managers through daily operations and ensuring KPI's are being met.

The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager’s (ROM) first priority is to ensure the Practice Managers (PM) are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.

Job Duties Include

Operational Duties

• Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
• Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
• Supervise Team Leaders

Monitoring of KPIs

• Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
• Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
• Manage clinics to operate within a budget set forth in communicated KPIs.

Customer Experience

• Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
• Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Training & Development

• Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.
• Responsible for conducting regular inspections.

Qualifications

• 3 - 5 years business management experience.
• College degree preferred or equivalent experience.
• Strong Communication Skills with both staff and doctors.
• Attention to Detail.
• Ability to apply analytics results to process improvement and strategic thinking.
• Able to travel 60% - 70% of the time if needed.

Essential Job Functions

Specific Requirements

• Travel will be required frequently in order to maintain appropriate relationships.
• Use of Google at work and any other tools required by your direct manager.
• Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business.