Orthodontic Assistant

gormanbunch; Boston (MA); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Gorman and Bunch Orthodontics is seeking a versatile Orthodontic Assistant / Scheduling Coordinator in Boston. The hybrid role covers chairside support and front-desk scheduling, with an average 32–35 hours per week, Monday through Thursday and occasional half-day Fridays.

Training will be provided to develop expertise in orthodontic care and patient communication. You will manage patient flow, educate patients on treatments, and ensure rooms are sterilized and well-stocked for safe, efficient

Qualifications

• Adaptability to pivot between tasks in a changing environment.
• Excellent written and verbal communication with a focus on patient rapport.
• Familiarity with orthodontic appliances and equipment is a plus, with training provided.

Responsibilities

• Patient Experience: Establish a trusting rapport with patients and families, ensuring an exceptional and supportive customer service environment.
• Clinical Support: Assist chairside with the placement and removal of orthodontic appliances; perform X-rays, clinical photography, and retainer fabrication.
• Education: Act as a subject matter expert for patients, providing clear education on orthodontic care, treatment plans, and oral hygiene.
• Operational Excellence: Strategically manage and optimize the doctors' schedules to ensure clinic efficiency and patient flow, including rescheduling patients.
• Clinical Accuracy: Maintain precise patient records, transcribing doctor notes with high attention to detail.
• Environment Management: Ensure treatment rooms are sterilized, organized, and fully stocked to meet safety and operational standards.
• Growth Mindset: Actively participate in coaching and specialized training to continuously evolve your clinical and administrative skill set.

Skills

Adaptability

Communication

Clinical Foundation

Organization

Technical Proficiency

Education

High School Diploma, GED or equivalent

Tools

Microsoft Office

Dental practice management software

Job description

Summary of Position:

Gorman and Bunch Orthodontics is seeking a versatile Orthodontic Assistant / Scheduling Coordinator to serve as a cornerstone of our patient care team. This hybrid role is designed for a proactive professional who is as comfortable working chairside with the doctor as they are managing a high-efficiency clinical schedule and has the ability to multi-task. If you are a detail-oriented communicator committed to clinical excellence and patient rapport, we will provide the training to help you excel in the orthodontic field.

This position will cover front and back orthodontic office as hybrid DA coverage. Day Shift, Full-Time W/ Benefits, Averaging 32-35 hours, Monday through Thursdays, with occasional half day coverage on Friday.

Essential Job Functions

• Patient Experience: Establish a trusting rapport with patients and families, ensuring an exceptional and supportive customer service environment.
• Clinical Support: Assist chairside with the placement and removal of orthodontic appliances; perform X-rays, clinical photography, and retainer fabrication.
• Education: Act as a subject matter expert for patients, providing clear education on orthodontic care, treatment plans, and oral hygiene.
• Operational Excellence: Strategically manage and optimize the doctors' schedules to ensure clinic efficiency and patient flow, including rescheduling patients.
• Clinical Accuracy: Maintain precise patient records, transcribing doctor notes with high attention to detail.
• Environment Management: Ensure treatment rooms are sterilized, organized, and fully stocked to meet safety and operational standards.
• Growth Mindset: Actively participate in coaching and specialized training to continuously evolve your clinical and administrative skill set.

Knowledge, Skills, and Abilities

• Adaptability: A proactive, action-oriented professional who can pivot between tasks in a changing environment.
• Communication: Exceptional written and verbal communication skills, with the ability to handle confidential information with high integrity.
• Clinical Foundation: Familiarity with orthodontic appliances and equipment is a plus, though we are committed to training the right candidate.
• Organization: Strong attention to detail and the ability to follow complex clinical instructions.
• Technical Proficiency: Comfortable utilizing Microsoft Office, web-based platforms, and dental practice management software.

Education and Experience

• High School Diploma, GED or equivalent
• 1-3 years of relevant experience preferred; however, we prioritize attitude and potential and will provide comprehensive training for the right individual.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.