Orientation Representative

65 Insperity Support Services, L.P.; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Insperity seeks an Orientation Representative to onboard client employees and explain Insperity resources and benefits. The role involves traveling to worksites to deliver in-person and virtual orientations, and ensuring accurate documentation and timely communication to clients and internal teams.

Expect frequent travel (up to 20%) and collaboration with client executives. Strong presentation and data-entry skills, plus a willingness to learn Insperity Premier features, are essential.

Qualifications

• Bachelor’s degree preferred or 2 years related experience.
• Bilingual English/Spanish candidates preferred.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Meets with client owners to verify information.
• Deliver orientation presentations to worksite employees.
• Completes all correspondence and enters client data.
• Conveys client expectations to internal service providers.
• Communicates information clearly via multiple channels.
• Coordinates service delivery for multiple client locations.

Skills

Bilingual English/Spanish

Presentation skills

Multitasking

Microsoft Office

Education

Bachelor's degree preferred

2+ years related experience

Job description

Why Insperity?

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Orientation Representative

This position is responsible for enhancing the client experience by equipping clients and their worksite employees with an understanding of the Insperity resources available and the value of the Insperity relationship. Traveling frequently, often with minimal notice, the incumbent will deliver orientation presentations in-person and virtually to worksite employees to help them onboard to Insperity and make informed choices about their benefits. Also responsible for timely and accurate documentation and communication to internal and external clients to ensure a smooth transition. Contributes to client retention by demonstrating depth, breadth, and level of care in every client interaction.

Responsibilities

• Meets with client owners and decision makers to obtain and verify information
• provide orientation presentations to work-site employees
• completes all correspondence and enters client data for each client
• and conveys client expectations to internal service providers
• Communicates information in a concise manner via multiple presentation channels
• Resolves challenges in the field with limited access to resources
• Identifies appropriate resources to support client or worksite employee inquiries
• Establishes rapport and trust in diverse facilitation situations, including interactions with client executives
• Utilizes time management, accuracy, and organizational skills to meet established timelines
• Professionally addresses challenges within the presentation setting while maintaining a high degree of quality and professionalism
• Keeps abreast of Insperity services and benefits offerings Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance
• Coordinates service delivery for multiple client and Insperity locations
• Develops rapport with client owners and appointed contacts in a limited timeframe
• Analyzes, recommends, and communicates solutions resulting from client concerns to appropriate parties
• Offers clarification to client and worksite employees on presentation materials
• Uses computer software and hardware to effectively deliver presentations
• Assists various departments with technical or complex issues encountered by clients and worksite employees
• Educates and encourages client usage of technical applications including all facets of Insperity Premier

Qualifications

• Four-year undergraduate degree or certification in job related field is strongly preferred or minimum 2 years equivalent work experience with Insperity or PEO Industry or 2 years related experience in payroll/customer services/benefits required.
• Bi-lingual candidates preferred (English / Spanish) Ability to communicate and present ideas clearly and concisely.
• Demonstrated ability to handle multiple projects or tasks simultaneously.
• Proficient use of Microsoft Office programs; demonstrated ability to learn other applications as needed.

Travel: Yes, up to 20% of time

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!