Enable job alerts via email!

ORI - Assistant Account Manager

UNAVAILABLE

Newport Beach (CA)

On-site

USD 100,000 - 125,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking an Assistant Account Manager to join their dynamic team. This role is pivotal in maintaining client satisfaction and supporting Account Executives with various tasks including client data management and communication. The ideal candidate will have a strong background in customer service or account management within the insurance sector, showcasing exceptional organizational and communication skills. With a commitment to client success, this position offers a chance to thrive in a collaborative environment while contributing to the growth of a leading firm. If you are passionate about providing top-notch service and eager to make a difference, this opportunity is for you.

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
401k
Generous Paid Time Off

Qualifications

  • 2+ years in customer service, sales, or account management in insurance.
  • Property & Casualty license required; CISR or CIC preferred.

Responsibilities

  • Serve as the main contact for clients, ensuring satisfaction and timely communication.
  • Maintain client data in CRM and manage action items effectively.

Skills

Customer Service
Communication Skills
Organizational Skills
Negotiation Skills
Attention to Detail

Education

High School Diploma

Tools

MS Office Suite
Client Relationship Management (CRM)

Job description

Overview

Orion Risk Management, an Alera Group company, is looking for an Assistant Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This position’s primary responsibility is to serve as the day-to-day expert on a book of business and the point of contact for clients while maintaining a high level of client and internal team satisfaction. The Assistant Account Manager will assist one or more Account Executives in coordinating the details for the annual renewal, preparing materials for quarterly client meetings, ensuring the flow of information to other departments as needed, maintaining client databases, records management, project-specific assignments, and other responsibilities in support of client satisfaction as assigned.

Responsibilities
  • Adhere to all operational policies/processes to ensure client satisfaction and delivery of quality products and services to manage client expectations and meet unique client needs.
  • Set up and maintain accurate and complete client data in the client relationship management database (CRM), including documentation and management of action items and client communications according to the procedure.
  • Follow all company and regulatory requirements regarding the labeling, filing, management, and retention of hard-copy and/or electronic records, according to the procedure.
  • Carry out any other duties/responsibilities/projects as determined by company leaders.
  • Maintain the highest level of security and confidentiality regarding corporate and client-related information.
  • Respond to clients and account executive/producer requests in a timely, effective and professional manner.
  • Request endorsements and policy changes from the insurance company.
  • Identify cross-selling opportunities with current clients.
  • Negotiate with carriers to create the best combination of coverage and premium.
  • Prepare quotations, coverage summaries/comparisons, proposals, and recommendations needed to ensure client/prospects' understanding of coverage.
Qualifications
  • High School Diploma.
  • Minimum of 2 Years Prior Professional Experience as a Customer Service Representative, Sales, or Account Manager in a retail insurance agency.
  • Property & Casualty license.
  • CISR or CIC designations, preferred.
  • Exceptional verbal, written, and communication/people skills.
  • Strong organizational skills, attention to detail, and ability to successfully interact at all company levels while maintaining a high degree of confidentiality in a team environment.
  • Proficient in MS Office Suite.
  • Can work independently and see initiatives or issues through to completion.
  • Must be comfortable dealing with all kinds of people and have a desire to provide exceptional customer service.
Additional Information

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Hourly range is $29 to $33 per hour.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

ORI - Assistant Account Manager Commercial

UNAVAILABLE

Newport Beach null

Hybrid

Hybrid

USD 100,000 - 125,000

Full time

30+ days ago