Organized Retail Crime (ORC) Manager

The Home Depot; Springfield (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot is seeking an ORC Manager to lead a multi‑site Loss Prevention team across multiple locations in the Midwest region. You will drive performance, develop talent, and implement controls to reduce shrink and protect assets.

You will oversee 5-8 investigators, reporting to the Sr Manager of Asset Protection, and travel as required. This role emphasizes collaboration with business leaders and cross-functional partners to achieve objectives.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule.
• 1 year of management or supervisory experience.
• 2 years of Loss Prevention store management or supervisory experience.

Responsibilities

• Lead, develop, and coach a team of investigators.
• Drive performance, talent development, and operational excellence.
• Conduct analysis to identify shrink and profit loss liability.
• Identify solutions, implement controls to mitigate shrink.
• Communicate process changes cross-functionally.

Skills

Management experience

Leadership

Communication

Staff development

Problem solving

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description

This role is a multi‑site position supporting multiple locations across western Pennsylvania, Ohio, Michigan, Indiana, Illinois, Missouri, Wisconsin, Minnesota, Iowa, Kansas, Nebraska, South Dakota or North Dakota. The ORC Manager also leads, develops, and coaches a team of 5-8 investigators, driving performance, talent development, and operational excellence to achieve business objectives and support organizational priorities

Job Description

This role is a multi‑site position supporting multiple locations across western Pennsylvania, Ohio, Michigan, Indiana, Illinois, Missouri, Wisconsin, Minnesota, Iowa, Kansas, Nebraska, South Dakota or North Dakota. The ORC Manager also leads, develops, and coaches a team of 5-8 investigators, driving performance, talent development, and operational excellence to achieve business objectives and support organizational priorities

Req190932

Position Purpose

Corporate LP Managers must actively drive the Loss Prevention function and initiatives within a designated area(s) of responsibility. This role provides cross-functional Loss Prevention support for current process throughout the organization, requiring the management of multiple tasks/projects to achieve goals.

Key Responsibilities

• Conduct analysis of current Loss Prevention Merchandising, Operational and related processes to identify shrink and profit loss liability
• Identify solutions, make recommendations and implement controls to mitigate shrink and profit loss
• Ensure the integration of Loss Prevention (shrink and profit loss liability) are included as a vital component of all cross functional businesses within the organization
• Effective communication (verbal and written), both cross-functionally and within Loss Prevention regarding process enhancements or changes
• Selects, develops, and motivates assigned staff

Direct Manager/Direct Reports

• Typically reports to Sr Manager of Asset Protection
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel 5% to 20% of the time.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule
• 1 year of management or supervisory experience
• External:
• 18 years or older
• Pass the Drug Test
• Pass the Background Check
• Ability to work a flexible schedule
• 2 years of Loss Prevention store management or supervisory experience

Preferred Qualifications

• Master's Degree is preferred
• Previous experience in a supervisory capacity

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education

Minimum Years Of Work Experience

• 5

Preferred Years Of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions,and implement controls to mitigate theft/fraud and asset protection issues
• Effective interpersonal skills and communication (verbal & written ) both cross-functional and within Loss Prevention; ability to build effective business partnerships
• Demonstrate self-initiative in identifying and resolving issues of theft/fraud and asset protection to improve profit
• Execution of day to day assignments and commitments
• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes. Has the ability to operate and drive programs related to the business through proper communication to business partners and direct reports