Organizational Learning Coordinator (69756)

Sanitas; Town of Florida (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Sanitas is seeking an Organizational Process Knowledge Coordinator to support knowledge management initiatives at our Doral corporate location. You will help capture, organize, store, and share critical information to improve patient and staff experiences.

Responsibilities include coordinating workshops, assisting in instructional design for training materials, and managing LMS and related platforms. You will collaborate with HR and leadership to align knowledge management with operational

Qualifications

• Requires strong organizational and coordination abilities.
• Basic instructional design skills to assist in creating training materials.
• Excellent communication skills for cross-functional collaboration.
• Detail-oriented with solid data entry and documentation capabilities.

Responsibilities

• Coordinate knowledge capture and organize explicit and tacit knowledge across departments.
• Maintain knowledge bases for accuracy and accessibility by staff.
• Plan and run knowledge-sharing workshops, webinars, and training sessions.
• Assist in instructional design and development of training content for service culture and compliance.
• Support LMS maintenance, troubleshoot basic issues, and help integrate new tools.
• Collaborate with HR and leadership to align knowledge management with operations.

Skills

Organizational coordination

Instructional design basics

Communication skills

Documentation/dataentry

Education

Associate's degree preferred or higher in HR/Business/Info Mgmt

Tools

LMS

Knowledge management systems

E-learning tools

Job description

Job Details:

Job Location: Miami Dade - Corporate - Doral, FL 33122, Position Type: Full Time, Travel Percentage: None, Job Shift: On Site

Job Summary

The Organizational Process Knowledge Coordinator coordinates and supports knowledge management initiatives by executing strategies to capture, organize, store, and share critical organisational knowledge that enhances efficiency, fosters collaboration, and improves patient and employees experiences. This role focuses on logistics coordination, assisting with instructional design for knowledge-sharing, training programs, and maintaining knowledge management systems to ensure alignment with Sanitas mission of brand loyalty, operational excellence, and patient experience.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support knowledge capture and organization, assisting in identifying and documenting explicit and tacit knowledge from employees, leadership, and operational processes under the guidance of the Knowledge Manager. Coordinate updates to knowledge bases, ensuring content is accurate, well-structured, and easily accessible for staff.
• Compile and maintain best practices and compliance insights, gathering case studies and operational examples for inclusion in knowledge repositories to promote organisational learning and regulatory adherence.
• Coordinate knowledge-sharing initiatives, scheduling and organising workshops, webinars, and collaborative sessions across teams. Prepare and distribute resources such as guides, FAQs, and training materials, ensuring timely delivery and alignment with organisational priorities.
• Assist in instructional design, collaborating with the Knowledge Manager to develop engaging training materials and refreshers focused on service culture, operational processes, and compliance. Support the creation of customised content based on medical centre needs, employee feedback, and policy updates, including leadership onboarding resources and service recovery techniques.
• Incorporate de-escalation and service recovery techniques into training content, using real-world scenarios and role-playing exercises as directed
• Manage technology and platform support, assisting in the maintenance and updates of knowledge management systems, including LMS and related platforms. Troubleshoot basic technical issues, elevate complex problems, and support the integration of new tools or technologies to enhance knowledge storage and sharing.
• Coordinate training and onboarding logistics, organising schedules, room setups, and material distribution for staff and leadership sessions. Assist in delivering training sessions and refreshers, ensuring alignment with Sanitas' service culture values and operational goals.
• Collect and analyse feedback, gather participant input and performance data to evaluate training effectiveness. Assist in compiling metrics and identifying areas for improvement in knowledge-sharing processes and training programs.
• Support continuous improvement initiatives, helping implement enhancements to knowledge management systems and workflows based on feedback and guidance from the Knowledge Manager.
• Collaborate with stakeholders, acting as a liaison for HR, medical centre leadership, and regional operations teams to coordinate knowledge management and training activities. Build relationships across departments to encourage adoption of knowledge-sharing practices and resources.
• Ensure alignment with organisational workflows, assisting in integrating knowledge management initiatives into daily operations so that knowledge is searchable, actionable, and supports operational excellence.

Qualifications: Supervisory Responsibilities

This role does not have supervisory responsibilities.

Required Education

Associate's degree preferred or higher in human resources, business administration, education, information management, or a related field; a high school diploma with relevant experience may be considered

Required Experience

• 1-3 years of experience in administrative support, training coordination, or knowledge management, preferably in a healthcare or service-oriented environment.

Required Licenses and Certifications

• Active State Medical License.
• ABEM or AOBEM Active certification in Emergency Medicine.

Required Knowledge, Skills, and Abilities

• Strong organisational and coordination skills, with the ability to manage multiple tasks and deadlines efficiently.
• Basic instructional design skills, with the ability to assist in creating clear and engaging training materials.
• Excellent communication skills, with the ability to interact professionally with diverse teams and support knowledge-sharing initiatives.
• Proficiency in knowledge management systems, learning management systems (LMS), or related platforms; familiarity with e-learning tools is a plus.
• Detail-oriented with strong data entry and documentation skills to maintain accurate knowledge repositories.

Preferred Qualifications

• Certifications in training coordination, instructional design, or knowledge management (e.g., ATD Training Certificate) are a plus but not required
• Experience supporting instructional design, training delivery, or knowledge management systems is a plus.
• Familiarity with healthcare operations or service culture initiatives is preferred

Financial Responsibilities

• This position does not currently have financial responsibilities.

Budget Responsibilities

• This position does not currently have budget responsibilities.

Languages

• Advanced English is required.
• Spanish is preferred.

Travel

This role is primarily based in a corporate office setting, with occasional travel to Sanitas Medical Centers for on-site support, training coordination, or collaboration

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Includes corporate and medical center administrative staff whose primary duties are office-based. These positions generally require prolonged sitting, computer use, occasional standing and walking, and the ability to lift or carry up to 20 pounds, with occasional travel between company locations as needed.

Environmental Conditions

Standard office environment with minimal exposure to noise or temperature fluctuations.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33%)

May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Required

May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Required

Must be able to ascend and descend ladders, stairs, or other equipment. Not Required

Subject to exposure to hazardous material. Not Required