Clinical Learning Manager (69675)

Sanitas; Town of Florida (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Sanitas is seeking a Clinical Learning Manager to lead training deployment and implementation across U.S. centers. You will train clinical and medical staff on operations, policies, and processes, ensuring up-to-date knowledge of features like Persivia, EMR, and BI tools.

Responsibilities include developing training content, coordinating schedules, onboarding new employees, and driving QA to ensure accurate outputs, with up to 75% travel and a hybrid work model.

Qualifications

• Healthcare training experience required.
• 3-5 years of experience in the medical field.

Responsibilities

• Train clinical staff on operations, policies and procedures.
• Support deployment of new centers and expansion efforts.
• Develop and maintain training materials and plans.
• Coordinate onsite training and refreshers with locations.
• Ensure QA and compliance in training outputs.

Skills

Interpersonal skills

Communication skills

Customer service

Written and verbal communication

Confidentiality and HIPAA

Analytical thinking

Detail oriented

Team coordination

Education

Medical Assistant Certification

Tools

eClinicalWorks

Job description

Job DetailsJob Location: Miami Dade - Corporate - Doral, FL 33122Position Type: Full TimeTravel Percentage: RotatingJob Shift: Hybrid

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for ourpatients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of ourpatients and their families creating a memorableexperiencethrough compassion, respect,and kindness.”

Job Summary

The Clinical Learning Manager is responsible for the training, deployment and Implementation program in the organization to assure Sanitas’ clinical and medical staff are well versed and trained on role specific functions and hard skills as well as any pertinent services and processes impacting their position.

Essential Job Functions

• Supports deployment of Sanitas new centers and US expansion by training clinical and medical employees in Clinical Operations processes, policies and procedures according to company guidelines.
• supports training and implementation of new features and projects, including the implementation of Sanitas Population Health Management platform: Persivia, EMR and BI platforms, etc. as applicable to the role.
• Collaborate in creating content training material for the specific roles and workflows.
• Contributes to the development and schedule of training plans for the Clinical Staff team.
• Identify Clinical Staff super users at the different locations who will support the training of center employees locally and establish a learning network with them.
• Develops and conducts training overviews and attends training change communication events.
• Attends all eClinicalWorks workshops to stay up to date with the latest upgrades.
• Works with trainers to assist with the development, validation, and updating of training materials.
• Assists with the build, configuration, and testing of training environments.
• Assists in the development of policies and procedures for all areas of training responsibility.
• Completes all assigned project tasks and requirements within designated timelines.
• Assists with the mentoring of all trainers and standardization of processes.
• Maintains constant communication and reports on training progress.
• Responsible for onboarding and training of new employees.
• Drive the QA process to ensure the final product is accurate and complete.
• Conducts team meetings to discuss training related changes, communications, updates and improvements.
• Coordinate with locations a schedule with onsite training and refresher schedule.
• Document actions to resolve and address the EMR issues.
• Documents and provides feedback on challenges found during training.
• Follows established KPIs for the department.
• Performs other duties as required by management.

QualificationsSupervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

N/A

Required Experience

• Healthcare training experience.
• 3 - 5 years of experience in the medical field.

Required Licenses and Certifications

N/A

Required Knowledge, Skills, and Abilities

• Excellent interpersonal skills.
• Demonstrates ability to manage full implementations.
• Skills and Knowledge in Microsoft office applications.
• Ability to accept accountability for assignments, timeliness and quality of work.
• Strong consultative relationship and interpersonal skills.
• Great Customer Service.
• Excellent communication skills at all levels and amongst team leaders.
• Possesses both written and verbal communication skills.
• Ability to maintain confidentiality within HIPAA and compliance guidelines.
• Detail-oriented, well-organized, and critical thinking with analytical skills.
• Up to 75% of traveling is required for extended periods of time when needed.

Preferred Qualifications

• eClinicalWorks knowledge is preferred.
• Medical Assistant Certification and/or relevant or any other job-related vocational coursework is preferred.

Financial Responsibilities

This position does not currently have financial responsibilities.

Budget Responsibilities

This position does not currently have budget responsibilities.

Languages

• Advanced English is required.
• Bilingual Spanish is preferred.

Travel

Up to 75% of traveling is required for extended periods of time per business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).Occasionally (1-33% of time on the job)
• May be exposed to outdoor weather conditions of cold, heat, wet, and humidity.Not Applicable N/A
• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists.Not Applicable N/A
• Must be able to ascend and descend ladders, stairs, or other equipment.Not Applicable N/A
• Subject to exposure to hazardous material.Not Applicable N/A

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility