Organizational Effectiveness Consultant

idme; Mountain View (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

ID.me is seeking an experienced leader to drive organizational effectiveness and people strategy from Mountain View, CA. You will partner with senior executives to design and scale processes, systems, and programs that elevate leadership capability and enable enterprise-wide execution.

You will own strategic initiatives spanning business and People functions, shaping culture and operational excellence while guiding talent decisions for sustained growth.

Qualifications

• Bachelor's degree required; advanced degree in Organizational Development, HR, Business Admin, or Psychology preferred.
• 15+ years of progressive experience in Organizational Effectiveness, Organizational Development, or HR in global, high-growth organizations.
• Understanding of how HR strategy links to business outcomes.
• Experience with organizational diagnostic tools for assessments.
• Knowledge of talent management lifecycle and workforce planning.

Responsibilities

• Serve as a trusted advisor to senior executives with data-driven insights.
• Translate business strategy into talent and organizational action plans.
• Lead enterprise organizational design and restructuring for agility and governance.
• Design and implement leadership development programs.
• Partner with leaders to ensure teams are effective and deliver outcomes.
• Collaborate with Talent Acquisition, Total Rewards, HR Ops on enterprise people programs.
• Build trusted relationships quickly with senior executives.
• Lead complex initiatives across organizations through full lifecycle.
• Own the annual cadence of core people processes and reviews.
• Address significant workplace investigations with sound judgement.

Skills

Executive advisory

Strategic partnership

Organizational design

Leadership development

Team effectiveness

Cross-team collaboration

Relationship management

Project & product management

Operational talent rhythm

Education

Bachelor's degree

Advanced degree preferred

Job description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again.

Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.

ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here .

About the Role

This role is focused on decision support through the lens of all things people. Your impact is felt when you equip the most senior leaders with the processes, systems, and toolkits they need to deliver differentiated results with their teams. Done well, leaders make better organizational and talent decisions that drive the operational plans and execution of the business. This is a high-visibility role with enterprise-wide scope and significant strategic influence, reporting to the Head of Employee Experience. You will lead transformational initiatives spanning both the business and the People function, helping the organization scale effectively, strengthen leadership capability, and build a culture of operational excellence.

What You'll Do

• Executive Advisory: Serve as a trusted advisor to senior executives, delivering data-driven insights and organizational diagnostics that inform their decisions.
• Strategic Partnership: Translate business strategy into clear, focused talent and organizational action plans aligned with long-term business goals.
• Organizational Design: Lead enterprise organizational design and restructuring initiatives that enhance agility, role clarity, decision-making governance, and cross-functional execution.
• Leadership & Manager Development: Design and implement programs to strengthen leadership capability and enable managers to effectively coach and develop their teams.
• Team effectiveness: Using diagnostic tools to partner with leaders to ensure teams are effective and delivering the right outcomes.
• Cross-Team Collaboration & Program Activation: Partner with Talent Acquisition, Total Rewards, and HR Operations to influence program design and deliver enterprise People programs. Support the delivery of People team programs, systems, and processes.
• Relationship Management: Build trusting relationships quickly, applying business acumen, emotional intelligence, and situational awareness to earn credibility and confidence with senior executives.
• Project & Product Management: Lead complex, multi-faceted initiatives, people products across organizations through the full lifecycle.
• Operational talent rhythm: Own the annual cadence of core people processes, including calibrations, salary and equity planning, talent reviews, and engagement survey action planning.
• Investigations and disruptions: Address significant workplace investigations and disruptions that affect team effectiveness, applying sound judgment and appropriate action.

What You'll Need

• Bachelor's degree required; advanced degree in Organizational Development, HR, Business Administration, or Psychology preferred.
• 15+ years of progressive experience in Organizational Effectiveness, Organizational Development, or HR within complex, global, high-growth organizations.
• A keen understanding of how HR strategy links to business strategy, with the ability to define outcomes that translate into meaningful impact for people.
• Experience with organizational diagnostic tools that enable organizational assessments and surface what's working versus what isn't.
• Understanding of the talent management lifecycle and how workforce planning informs decisions to hire, build and develop, or outsource specific skills.