Organizational Development Strategist

1199SEIU Benefit and Pension Funds; New York (NY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

1199SEIU National Benefit Fund is seeking an experienced professional to partner with department leaders to identify operational improvements and prioritize actions. You will map workflows, conduct interviews, and assess process times, service goals, and technology opportunities to drive organization-wide impact.

Responsibilities include developing dashboards, reporting metrics, and facilitating cross-functional teams while collaborating with senior management to implement approved changes.

Qualifications

• Bachelor's degree required or equivalent in business, OD, HR, or related field.
• Minimum five years of experience in project management, business process analysis, operational improvement, or organizational assessment.
• Experience analyzing business processes, staffing alignment, and implementing system or process improvements.
• Strong knowledge of business process analysis, project management, and continuous improvement practices.
• Ability to gather, organize, analyze, and interpret operational data and performance metrics.
• Proficiency with Microsoft Office Suite and collaboration tools (Teams, SharePoint, OneDrive).
• Experience preparing recommendations, dashboards, and reports for management.

Responsibilities

• Partner with department leaders to identify and prioritize operational improvements.
• Understand each unit’s operations, strategy, challenges, service needs, and workforce requirements.
• Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities.
• Conduct interviews, audits, data-gathering sessions, and workshops with staff and management.
• Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts.
• Develop dashboards tracking key performance indicators across Funds.
• Identify data tools, sources, benchmarks, and targets for reporting and analysis.
• Facilitate employee-management teams to resolve complex departmental issues.
• Evaluate and communicate performance trends and improvement opportunities for management review.

Skills

Project management

Business process analysis

Operational improvement

Organizational assessment

Workforce alignment

Data analysis

Microsoft Office Suite

Teams

SharePoint

OneDrive

Outlook

Excel

PowerPoint

Education

Bachelor's degree in Business, Organizational Development, Human Resources, or a related field

Tools

Microsoft Office Suite

Teams

SharePoint

OneDrive

Outlook

Excel

PowerPoint

Job description

Responsibilities

• Partner with department leaders to identify and prioritize operational improvements.
• Understand each unit’s operations, strategy, challenges, service needs, and workforce requirements.
• Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities.
• Conduct interviews, audits, data-gathering sessions, and workshops with staff and management.
• Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts.

Requisition #

7540

# of openings

1

Employment Type

Full time

Position Status

Permanent

Category

Non-Bargaining

Workplace Arrangement

Hybrid

Fund

1199SEIU National Benefit Fund

Job Classification

Exempt

Responsibilities

• Partner with department leaders to identify and prioritize operational improvements.
• Understand each unit’s operations, strategy, challenges, service needs, and workforce requirements.
• Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities.
• Conduct interviews, audits, data-gathering sessions, and workshops with staff and management.
• Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts.

Strategic Recommendations and Implementation Support

• Identify sustainable solutions that improve operations and leverage existing talent.
• Present strategic insights, findings, and recommendations to senior management.
• Support departments in planning and implementing approved operational changes.
• Advise business unit management teams on strategic decisions.
• Identify improvements in culture, accountability, role clarity, and change readiness during transitions.

Performance Metrics, Dashboards, and Facilitation

• Develop dashboards tracking key performance indicators across Funds.
• Identify data tools, sources, benchmarks, and targets for reporting and analysis.
• Facilitate employee-management teams to resolve complex departmental issues.
• Evaluate and communicate performance trends, service issues, operational risks, and improvement opportunities for management review.
• Requires collaboration with senior management, department leaders, staff, labor-management teams, and cross-functional stakeholders.
• May require periodic movement throughout work areas to observe operations, conduct interviews, and support process review activities.
• Perform additional duties, analyses, and special projects as assigned by management.

Qualifications

• Bachelor's degree in Business, Organizational Development, Human Resources, or a related field.
• Minimum of five (5) years of experience in project management, business process analysis, operational improvement, organizational assessment, workforce alignment, or a related area.
• Experience analyzing business processes, evaluating staffing alignment, supporting operational change, and implementing system or process improvements.
• Strong knowledge of business process analysis, project management, operational assessment, workflow mapping, organizational development, and continuous improvement practices.
• Ability to gather, organize, analyze, and interpret operational data, staffing information, policies, procedures, service trends, and performance metrics.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, and related productivity or workflow management tools.
• Experience preparing recommendations, dashboards, reports, or presentation materials for management review.