Operational Excellence & Change Strategist

1199-Seiu; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job description

Responsibilities

• Partner with department leaders to identify and prioritize operational improvements.
• Understand each unit's operations, strategy, challenges, service needs, and workforce requirements.
• Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities.
• Conduct interviews, audits, data-gathering sessions, and workshops with staff and management.
• Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts.

Strategic Recommendations and Implementation Support

• Identify sustainable solutions that improve operations and leverage existing talent.
• Present strategic insights, findings, and recommendations to senior management.
• Support departments in planning and implementing approved operational changes.
• Advise business unit management teams on strategic decisions.
• Identify improvements in culture, accountability, role clarity, and change readiness during transitions.

Performance Metrics, Dashboards, and Facilitation

• Develop dashboards tracking key performance indicators across Funds.
• Identify data tools, sources, benchmarks, and targets for reporting and analysis.
• Facilitate employee-management teams to resolve complex departmental issues.
• Evaluate and communicate performance trends, service issues, operational risks, and improvement opportunities for management review.
• Requires collaboration with senior management, department leaders, staff, labor-management teams, and cross-functional stakeholders.
• May require periodic movement throughout work areas to observe operations, conduct interviews, and support process review activities.
• Perform additional duties, analyses, and special projects as assigned by management

Qualifications:

• Bachelor's degree in Business, Organizational Development, Human Resources, or a related field.
• Minimum of five (5) years of experience in project management, business process analysis, operational improvement, organizational assessment, workforce alignment, or a related area.
• Experience analyzing business processes, evaluating staffing alignment, supporting operational change, and implementing system or process improvements.
• Strong knowledge of business process analysis, project management, operational assessment, workflow mapping, organizational development, and continuous improvement practices.
• Ability to gather, organize, analyze, and interpret operational data, staffing information, policies, procedures, service trends, and performance metrics.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, and related productivity or workflow management tools.
• Experience preparing recommendations, dashboards, reports, or presentation materials for management review.