Organizational Change Management Consultant

Kyndryl; New York (NY); Hybrid; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking an Organizational Change Management Consultant to help clients digitally transform their business, reduce risk, and drive value on complex engagements.

You will lead multi-disciplinary teams, partner with customers, and translate strategic goals into people-focused change across large-scale IT programs in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent experience leading OCM
• 8+ years of experience supporting an organizational change management effort
• Solid understanding of how people go through change and the change process
• Ability to interact with leadership and staff at all levels; strong personal presence
• Ability to establish and maintain strong relationships
• Strong problem solving and root cause identification skills
• Excellent communication and interpersonal skills
• Excellent active listening skills
• Proficient using Microsoft Office

Responsibilities

• Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
• Function well in a highly matrixed organization and synthesize direction from multiple sources.
• Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
• Lead or help manage other OCM resources in the same work stream.
• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
• Assess and manage risks based on adoption of change.
• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.
• Develop an actionable change management strategy for the change based on situational awareness.
• Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.
• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.

Skills

OCM leadership

OCM experience

Change management

Leadership presence

Relationship building

Problem solving

Communication skills

Active listening

MS Office

Education

Bachelor's degree in OCM

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

Join the innovative team at Kyndryl as a Organizational Change Management Consultant and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting‑edge technical solutions and services.

Kyndryl’s professional services arm Kyndryl Consult is seeking an experienced Organizational Change Management Consultant to help drive exceptional customer IT outcomes, guide clients digitally transform their business, reduce risk, deliver operational excellence, continuously measure, and achieve their digital transformation value while solving their mission critical challenges. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace).

Experienced Organizational Change Management Consultants are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. You will have exposure to senior leaders internally and within customers in a start-up-like environment, within the world’s largest mission critical IT operations and infrastructure services firm.

As an Organizational Change Management Consultant, you will play a vital role with the industry client and Kyndryl account teams, building senior level relationships and driving value‑based outcomes. You will have opportunities to lead small teams of practitioners on multiple projects advancing your career in one of the fastest growing IT consulting businesses globally.

Key Responsibilities include:

• Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
• Function well in a highly matrixed organization and synthesize direction from multiple sources.
• Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
• Lead or help manage other OCM resources in the same work stream.
• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
• Assess and manage risks based on adoption of change.
• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.
• Develop an actionable change management strategy for the change based on situational awareness.
• Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.
• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Expertise

• Bachelor's degree or equivalent experience leading OCM
• 8+ years of experience supporting an organizational change management effort
• Solid understanding of how people go through change and the change process
• Ability to interact with leadership and staff at all levels; strong personal presence
• Ability to establish and maintain strong relationships
• Strong problem solving and root cause identification skills
• Excellent communication and interpersonal skills
• Excellent active listening skills
• Proficient using Microsoft Office

Preferred Professional and Technical Expertise :

• Formal training in an organizational change methodology
• Ability to clearly articulate messages to a variety of audiences using various channels
• Ability to develop and deliver clear, concise training materials
• Strong meeting facilitation and presentation skills
• Familiarity with project management approaches, tools and phases of the project lifecycle

The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$172,440 to $327,600

California (All Other):$158,040 to $300,360

Colorado:$143,640 to $273,000

Massachusetts$143,640 to $300,360

New York City:$172,440 to $327,600

Washington:$158,040 to $300,360

Washington DC:$158,040 to $300,360

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.