Associate Experience Strategist

Socket.dev; Dallas, Frisco (TX, TX); On-site; USD 63,000 - 114,000; Full time

Job summary

Kyndryl is seeking a Customer Experience Consultant to shape how clients interact with products and services, translating insights into actionable strategies. You will lead discovery through execution, ensuring user needs drive future state solutions across engagements.

The role blends research, strategy, and collaboration, with ownership of experience outcomes and the ability to facilitate workshops with diverse teams. A growth mindset and inclusive approach are highly valued.

Qualifications

• Experience leading UX strategy in consulting or transformation projects.
• Hands-on qualitative research via interviews, observations, or ethnography.
• Ability to turn research into clear insights, frameworks, and recommendations.
• Experience creating customer journey and experience maps.
• Facilitate workshops using design thinking or experience-led methods.
• Collaborate with strategy, design, analytics, and technology teams.
• Advocate for end users throughout project delivery.

Responsibilities

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities.
• Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights.
• Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations.
• Define future state customer journeys and experience roadmaps that guide execution.
• Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams.
• Act as the subject matter expert for end user needs throughout consulting engagements.
• Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans.
• Support the translation of experience strategy into measurable outcomes and implementation guidance.

Skills

UX strategy leadership

Qualitative research

Synthesis & insights

Journey mapping

Design thinking workshops

Cross-functional collaboration

End-user advocacy

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a Customer Experience Consultant, you will shape how customers experience products, services, and digital interactions by translating human insights into actionable experience strategies. You will lead experience driven problem solving from discovery through execution, ensuring customer needs are clearly understood, prioritized, and embedded into future state solutions. This role balances research, strategy, and collaboration, with clear ownership of experience outcomes across consulting engagements.

What you will do

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities
• Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights
• Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations
• Define future state customer journeys and experience roadmaps that guide execution
• Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams
• Act as the subject matter expert for end user needs throughout consulting engagements
• Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans
• Support the translation of experience strategy into measurable outcomes and implementation guidance

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required skills and experience

• Experience leading customer or user experience strategy within consulting or transformation engagements
• Hands on experience conducting qualitative research such as interviews, observations, or ethnographic studies
• Proven ability to synthesize research into clear insights, experience frameworks, and strategic recommendations
• Experience creating customer journey maps, experience maps, and future state concepts
• Ability to facilitate structured workshops using design thinking or experience led methods
• Demonstrated collaboration with cross functional teams including strategy, design, analytics, and technology
• Experience acting as an advocate for the end user throughout project delivery

Preferred skills and experience

• Experience working on digital transformation or service design initiatives
• Familiarity with experience measurement approaches and experience led KPIs
• Exposure to change management or implementation planning tied to experience strategy
• Experience working with enterprise or complex customer environments

The compensation range for the position in the U.S. is -
$63,360 to $114,120 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$76,080 to $137,040

California (All Other):$69,720 to $125,640

Colorado:$63,360 to $114,120

Massachusetts$63,360 to $125,640

New York City:$76,080 to $137,040

Washington:$69,720 to $125,640

Washington DC:$69,720 to $125,640

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.