Organizational Change Management and Communication Specialist IV

King County, WA; Seattle (WA); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Pension plan

Paid holidays

Vacation leave

Flexible schedules

Telecommuting options

Training programs

Résumé du poste

King County Metro seeks a seasoned Organizational Change Management and Communication Specialist IV to lead people-side change for the EAMS implementation. You will guide internal communications, stakeholder engagement, and transformation design across the agency, collaborating with divisions and external partners.

The role emphasizes equity, social justice, and strong facilitation skills to drive adoption, process improvement, and culture change.

Qualifications

• Five+ years in coaching/facilitating process improvement or cultural transformation.
• Knowledge/experience with Prosci, ADKAR and/or William Bridges frameworks for change management.
• Experience building cross-functional teams in diverse environments.
• Flexible and adaptable to tough decisions and changing priorities.
• Ability to build relationships and ensure fair, respectful processes.

Responsabilités

• Apply Prosci, ADKAR, and Bridges frameworks to drive change and transformation.
• Facilitate one-on-one, small and large group conversations to gather feedback.
• Develop action plans and readiness assessments for change initiatives.
• Lead teams to address staffing, resource use, and enterprise initiatives.
• Recommend process/organizational structure changes to support new ways of working.
• Utilize listening, planning, and conflict management skills to capture and share ideas.
• Prepare reports, charts, and visuals; present findings to stakeholders.
• Implement identified solutions with internal/external resources as needed.
• Collaborate with leaders to assess communications and engagement needs.
• Design communications strategies and change management plans.
• Follow Metro protocols for development and distribution of communications.
• Use multiple methods to ensure timely, effective stakeholder updates.
• Evaluate and adjust communications for effectiveness.
• Perform other duties as assigned.

Connaissances

Prosci ADKAR

Change management

Facilitation

Communication

Project management

Stakeholder engagement

Equity & social justice

Outils

Prosci framework

ADKAR

William Bridges

Description du poste

Summary

This position is open to King County Employees and the general public. Eligible career service employees that have completed their probationary period (or will complete it by the closing date of this posting) in their current career service position may take the assignment as an SDA. Final selection for the SDA is subject to reference checks, record review, and approval from the candidate’s current supervisor.

Metro seeks one (1) TLT/SDA Organizational Change Management and Communication Specialist IV (OCM/Communication Specialist IV) for the Enterprise of Asset Management Solution (EAMS) implementation project. This role provides strategic internal communications, people side change management, employee engagement, transformation design and facilitation to ensure Metro’s integrated EAMS is effectively implemented across the agency. Reporting directly to the Director of Asset Management and be part of the key members of EAMS implementation team, OCM/Communications Specialist IV will work in partnership with divisions, and external consultants, as well as the employees affected by the EAMS across Metro to apply change management methodologies to improve business processes and transform workplace culture.

Candidates will bring experience in reviewing functional business processes, gap analysis, employee engagement facilitation, strong communications skills, and expertise in change management and transition principles. They will have a solid knowledge base around creating effective conversations to engage teams, foster continuous improvement, and bring proven/demonstrated ability to implement equity and social justice principles into all aspects of their work. The individuals for this role will have the ability to manage multiple and shifting priorities, be action-oriented, meet deadlines and work under pressure. They will be looked to as problem-solvers.

This position will be filled as a Term Limited Temporary (TLT) or Special Duty Assignment (SDA) position within the department with a projected end date of December 2028, with the possibility of being extended. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Job Duties

• Use Prosci, ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) and William Bridges Change and Transition frameworks or similar background and experiences to implement approaches that allow for change and transformation that will honor both the business mechanics and human dynamics of change and transition.
• Facilitate employees and stakeholders in one-on-one conversations, small and large group settings, and through various participatory methods to provide meaningful feedback to decision-makers.
• Build action plans to engage and prepare all stakeholders prior to implementation and perform organizational readiness assessments for change and transition activities.
• Facilitate teams to creatively address issues such as staffing and resource utilization, transformational improvement projects and enterprise initiatives.
• Make recommendations to Metro and teams on work processes and organizational structures that support desired changes, policies or systems that will create lasting change.
• Use listening, facilitation, planning and conflict management skills to both receive and deliver the creative ideas of others to the forefront; relate well to all kinds of people and get messages across in a variety of communication settings and styles.
• Prepare reports, flow charts, organizational charts, graphs, and other communication products summarizing findings and recommendations; present to stakeholders.
• Implement or assist in implementing identified solutions; work with internal and external resources where required to ensure successful problem resolution.
• Work with leaders, internal customers and/or key stakeholders to assess communications and employee engagement needs, target audience and objectives; design special activities to meet those needs.
• Research, coordinate, design, write, edit and coordinate the production of project communications strategies and people side change management plans.
• Collaborate and follow all Metro communication protocols and review processes for development and distribution of communications materials to all stakeholders.
• Use multiple communication methods to ensure all stakeholders receive project information in an effective, efficient and timely manner.
• Evaluate the effectiveness of project communications and adjust as needed.
• Perform other duties as assigned.

Minimum Qualifications

• A minimum of five (5) years in a position dedicated to coaching and/or facilitating process improvement or cultural transformation or equivalent activities OR any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work.
• Have knowledge and demonstrated experience with Prosci, ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) framework for change management and/or William Bridges Change and Transition frameworks or similar background and experiences implementing approaches that allow for organizations to change and transform.
• Demonstrated experience building effective cross-functional teams in diverse work environments while creating strong morale, instilling vision and purpose, and fostering dialog.
• Skilled in dealing with paradox and are very flexible and adaptable when facing tough calls.
• Ability to build effective working relationships and treat employees and customers with fairness, respect, and dignity while identifying and implementing solutions that achieve positive outcomes for all parties.
• Demonstrated experience with leading others on community engagement projects.
• Skilled in facilitation, consulting, change management and conflict resolution.
• Excellent organizational and project management skills.
• Excellent written and oral communications skills, including the effective use of visuals in communication.

Desired Qualifications

• Knowledge of King County government.
• Knowledge of complexity of an enterprise system implementation and transit operations and optimization.
• Experience in engagement planning.

Who May Apply

This recruitment is open to all King County employees and the general public. Eligible career service employees that have completed their probationary period (or will complete it by the closing date of this posting) in their current career service position may take the assignment as an SDA. Final selection for the SDA is subject to reference checks, record review, and approval from the candidate’s current supervisor.

Work Location

This position follows a hybrid work schedule requiring a minimum of 2 days per week onsite at King Street Center consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule

The work week is normally 40 hours, Monday through Friday. Alternative work schedules may be possible. This position is exempt from the provisions of the Fair Labor Standards Act, and therefore is not eligible for overtime pay.

Union Representation

This position is represented by Protec17.

Classification

2501400

Safety Responsibilities

• Responsible for understanding The Metro Transit Safety Policy and their role in safety.
• Report all safety concerns.
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training.
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Benefits

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.