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A leading company is seeking a motivated Organizational Change Management Analyst to enhance their Total Customer Experience efforts. This remote role focuses on driving transformational processes with an emphasis on effective communication and relationship management. Ideal candidates will have a background in business relationship management and AI applications, ensuring that they can effectively engage with various stakeholders and adapt to organizational changes.
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Description
We are seeking a highly motivated Organizational Change Management (OCM) Analyst with 1-5 years of experience to join our Total Customer Experience group within our Infrastructure Enablement organization. The ideal candidate will have a strong background in business relationship management, organizational change management, experience with Artificial Intelligence (AI) in a corporate or academic environment, and excellent written and personal communication skills. This role will focus on the people side of change, including transformation of business processes, systems, and technologies, emphasizing relationship-centered initiatives. We're looking for someone who can challenge the status quo, stay curious, and thrive on meaningful projects. This opportunity can be worked REMOTE for the right candidate. Candidates must be U.S Citizens.
Key Responsibilities
Change Management:
Develop and implement change management strategies and plans that maximize employee adoption of information technology tools and minimize resistance to change.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Create actionable deliverables for OCM campaigns: e.g., communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
Execute upon established plans
Business Relationship Management
Build and maintain strong relationships with internal stakeholders and clients.
Act as a liaison between the business and IT to ensure alignment of strategies and goals.
Identify opportunities for business process improvements and technology advancements.
Communication
Craft clear, concise, and engaging written communications tailored to various audiences.
Prepare and deliver presentations to stakeholders at all levels of the organization.
Develop and distribute regular updates on project progress and change management initiatives.
Training And Support
Design, develop, and deliver training programs and materials to support organizational changes.
Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions and training.
Technology And AI
Leverage AI tools and technologies to enhance change management processes and outcomes.
Stay informed on emerging AI trends and best practices to apply them within the organization.
Drive organizational change efforts to encourage adoption of AI Tools throughout the company
Qualifications
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