Organ & Tissue Donation Support Specialist – Transplant Services Building

UW Health; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

UW Health's Organ and Tissue Donation team is seeking a Donation Support Specialist to support donor families, coordinate education for internal and external stakeholders, and uphold regulatory standards. The role is based at the Tissue and Donation building in Madison, WI, and requires strong communication and compassionate care.

Minimum qualifications include a Bachelor's degree in a relevant field and at least 2 years in family support; a Master's is preferred.

Qualifications

• Bachelor's Degree with focus on communication, human behavior, and social experience (Counseling, Social Work, Social Science, Chaplaincy, Psychology, Education or related).
• 2 years of family support experience such as counseling, social work, hospice, palliative care, or education.
• Master's Degree preferred.

Responsibilities

• Join an exceptional Organ Procurement Organization and support donor families.
• Obtain and maintain consent to optimize the number of organ donors in the designated service area.
• Provide excellence in donor family care through the Donor Family Services program.
• Contribute expertise in best practices in consent conversations and donor family care.
• Coordinate education to internal and external stakeholders and participate in quality improvement.

Education

Bachelor's Degree with focus on communication, human behavior, and social experience

Master's Degree Preferred

Job description

Job Description

Work Schedule:

1.0 FTE, 100%, day/evening/night shift position. This position covers on call for 3 days a week with an additional 8 hours of office time required. This position will work at the UW Health Tissue and Donation building located at 448 Science Dr. in Madison, WI.

UW Organ and Tissue Donation is recognized as one of the most successful organ procurement programs in the nation!

We are seeking a Donation Support Specialist to:

• Join an exceptional Organ Procurement Organization. UW Organ and Tissue Donation continuously ranks as one of the top OPOs in the nation for overall organ utilization.
• Effectively approach donor families and obtain and maintain consent to optimize the number of organ donors in the federally designated service area serving over 100 hospitals across the state.
• Provide excellence in donor family care through the Donor Family Services (DFS) Program.
• Contribute expertise in best practices in consent conversations and donor family care.
• Participate in and coordinate education to internal and external stakeholders
• Participate in quality improvement and quality assurance and maintain regulatory standards.
• Provide support to others in their times of crisis and maintain self-resilience.
• Consistently support the team’s shared work to family follow-up, after action reviews, and correspondence.
• Respectfully and competently communicate, coordinate and collaborate with colleagues and donor service area partners.
• Make an impact and be REMARKABLE!

Qualifications

• Bachelor's Degree with focus on communication, human behavior, and social experience, such as, Counseling, Social Work, Social Science, Chaplaincy, Psychology, Education or other relevant fields Required
• Relevant experience may be considered in lieu of education
• Master's Degree Preferred

Work Experience

• 2 years of experience in family support experience such as counseling, social work, hospice, palliative care, or education Required
• Experience with organ donation, transplantation or work within a health-care related field (organ procurement organization, transplant, critical care, hospice) Preferred
• Experience with grief support Preferred

Licenses & Certifications

• Must possess a current, valid driver’s license issued by the individual’s state of residence. Upon Hire Required
• Must be at least 21 years old or have a minimum of three (3) years of driving experience to operate a Personal Vehicle, Patient/Visitor Vehicle, or standard UW Health Fleet Vehicle. Upon Hire Required

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.