Organ Services Administrator

LifeSource; Minneapolis (MN); Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health, vision, dental, and life-ins

Generous PTO

401k matching

Tuition reimbursement

Resiliency coaching

HSA employer contributions

Job summary

LifeSource in Minneapolis is hiring an Organ Services Administrator to oversee evaluation and coordination for donation opportunities, supporting maximal donation conversion. The role drives the end-to-end donation process, including logistics planning and transportation coordination for clinical activity.

The OSA collaborates with donor hospitals, transplant centers, funeral directors, medical examiners, eye banks and tissue processors to anticipate challenges and provide resources ensuring

Qualifications

• Minimum 5 years of critical care experience or ICU responsibilities.
• At least 2 years of donor management or donation oversight.
• Leadership experience or autonomous decision-making abilities preferred.
• Excellent written and interpersonal communication; strong customer service.

Responsibilities

• Manage internal resources to support the donation process end-to-end.
• Identify process improvements and training needs.
• Serve as SME on post-donation patient safety with internal and external partners.

Skills

Critical care experience

Donor management experience

Leadership / supervision experience

Communication skills

Teamwork and collaboration

Tools

Donor management software

Job description

LifeSource is hiring an Organ Services Administrator (OSA) to be accountable for engaging in the evaluation and coordination for donation opportunities, supporting the goal of maximizing donation conversion.

This includes oversight of the donation process internally by leading the assessment, planning, evaluation, and management of the entire donation process. Responsibilities for logistics planning and the coordination of transportation for clinical activity. The OSA will identify and meet internal and external customer requirements, including donor hospital and transplant center team members, funeral directors, medical examiners, eye banks, and tissue processors. In addition, they will anticipate and recognize administrative and logistical challenges in the donation process and proactively provide resources for all donation and transplantation processes to ensure the highest quality of donation services.

This is a great fit for candidates who have critical care and Organ Procurement Organization (OPO) experience who have excellent critical thinking, problem-solving and logistical skills to anticipate and recognize administrative and logistical challenges in the donation process and proactively provide resources for all donation and transplantation processes.

As an Organ Services Administrator, you’ll advance our life‑saving work by performing the following job duties:

• Managing clinical resources to support the donation process internally by participating in the assessment, planning, evaluation, and management of the entire donation process.
• Identifying and meeting internal and external process improvement, training, and subject matter expert requirements.
• Serving as subject matter expert internally and with external partners on post donation patient safety.

This Includes

• Being responsible for maintaining awareness of all active referrals and pending activity to ensure optimal use of available resources.
• Problem solving with organ team members and provides clinical and logistical expertise in all areas of the donation process.
• Providing resource management and direction to the clinical teams for the day-to-day operations. Provides real-time direction and guidance to staff for donor identification, evaluation, clinical management, organ allocation directed towards maximizing every donation opportunity. Coaches frontline team members by providing evidence-based critical thinking and decision‑making support while considering appropriate resource management decisions.
• Providing thorough and in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the donation process.
• Appropriately navigating potential deviations from process to appropriate leadership.
• Being accountable to tracking and reporting metrics to understand and drive operational outcomes.
• Ensuring consistency in application and compliance with regulatory requirements as well as organizational policies and procedures.
• Providing regulatory oversight and verification for critical aspects of the donation process.
• Training and mentoring new team members.

Qualifications

• Requires a combination of education and experience equivalent to 5 years of critical care experience or responsibilities in an ICU or Critical Care Unit.
• Requires a minimum of 2 years’ experience with donor management or donation oversight.
• Prefer leadership experience or demonstration of autonomous decision‑making experience (Shift Lead, Charge RN, Supervisor/Manager, Preceptor).
• Demonstrated ability to exhibit effective communication and interpersonal skills, including clear written correspondence and professional customer service at all levels.
• Demonstrate work behaviors representative of a leader or coach by displaying outstanding teamwork and collaboration skills.

Working Conditions / Schedule

• This is a .9 FTE role. Must be able to participate in a variable 12-hour schedule which includes days, nights, weekends, and holidays (1 summer and 1 winter holiday per year, rotating). Day/Night rotation. Variable shifts include a mix of days (5:30a-6p) and nights (5:30p-6a). Occasional swing shifts may be utilized in addition to the Day/Night rotation, as needed (10:30a-11p).
• Schedule includes minimum of 1 weekend per month. Preferred scheduling method.
• Hybrid (initial training/orientation on-site in Minneapolis, occasional meetings and project work on-site)
• Remote work option is available for residents of MI, MN, ND, OH, SD, TX, WI (after initial training period).

Projected offer range: $48-60/hour, based on relevant experience

Why Join LifeSource

Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.