Organ Procurement Family Services Manager

AdventHealth; Orlando (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Family Services to lead donor family care programs. This role is essential for supporting families during the organ and tissue donation process, ensuring compliance with laws and regulations. The ideal candidate will have extensive experience in crisis intervention and grief counseling, and will work closely with clinical operations to provide compassionate care. Join a team that values the holistic well-being of individuals and fosters professional growth in a supportive environment. This is a unique opportunity to make a meaningful impact in the community while advancing your career.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• 10 years of relevant experience with 5 years in federal OPO.
• 2 years in Organ Donation, Psychology, Social Work or Counseling.

Responsibilities

• Oversee organ and tissue donation authorization programs.
• Evaluate family dynamics and manage donation referrals.
• Collaborate with clinical teams for best practices.

Skills

Crisis Intervention

Grief Counseling

Relationship Building

Negotiation

Spiritual Care

Education

Bachelor's in Psychology

Bachelor's in Social Work

Bachelor's in Health Sciences

Bachelor's in Counseling

Job description

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: Maitland, FL

The role you’ll contribute:

The Manager Family Services leads OurLegacy's donor family care program. The Manager Family Services must use his/her existing knowledge of organ and tissue donation processes; crisis intervention, grief counseling, relationship building, negotiation, death and dying, and spiritual care to ensure that all donor families receive the support needed so donation can be facilitated in all cases. The Manager Family Services must have mastery of OurLegacy policies; State of Florida laws; and federal laws, regulations, policies and standards governing organ and tissue donation and ensure OurLegacy's compliance with same. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Manager Family Services has 24 hour/7 day accountability for, and has oversight of, all donation authorization conversations in all hospitals in the OurLegacy donation service area regardless of the job description of the requester. The Manager Family Services will work daily with the Manager of Clinical Operations to determine the appropriate person and manner to conduct each donation authorization. When there are gaps in call coverage, the Manager Family Services will perform duties as needed. The Manager Family Services develops, manages and leads staff and processes that are dedicated to compassionate donor family care, which includes pre and post authorization care of the donors and families. The Manager Family Services also contributes to OurLegacy staff care, including but not limited to, staff self-care and other programs designed to help staff excel in a stressful environment.

The value you’ll bring to the team:

• Oversees all aspects of OurLegacy’s organ and tissue donation authorization programs in each of the hospitals within all Advent Health and non-AdventHealth hospitals in the following counties: Brevard, Flagler, Indian River, Lake, Okeechobee, Orange, Osceola, Seminole, Sumter and Volusia.

• Daily evaluates the family dynamics and donor designation status of each organ and tissue donation referral. Assures each case is accurately evaluated and managed by the on-call requesting staff.

• Collaborates with the Managers of Clinical Operations and Hospital and Professional Relations to assure best requesting practices are implemented in all cases.

• Collaborates with the donation advocates to assure a customized plan to provide comfort, support and timely information to the donor’s next-of-kin is followed per next-of-kin’s wishes.

Qualifications:

The expertise and experiences you’ll need to succeed:

• Bachelor's in Psychology, Social Work, Health Sciences, Counseling, or related field

• 10 years of relevant experience

• 5 years experience in federal OPO

• 2 years of relevant experience in a field such as Organ Donation, Psychology, Social Work or Counseling

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Translife

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25011113

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.