Orders Management Clerk

Personal Touch Home Care of Virginia Inc

Newport News (VA)

On-site

USD 24,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Life Insurance

Paid Time Off

Recognition Programs

Growth & Development

Employee Assistance Program

Discount Program

Job summary

Personal Touch Home Care of Virginia Inc. in Newport News, VA, is seeking an Orders Management Clerk for a full-time, in-person role based out of Brooklyn, NY. The position handles patient orders and Plans of Care, coordinating with physicians and clinical staff to ensure timely processing.

The role requires strong organizational skills, attention to detail, and proficiency with EMR systems. You will maintain accurate order tracking, follow up on open orders, and ensure proper documentation and

Qualifications

High school diploma or equivalent required.
Healthcare administration experience preferred.
Experience with EMR systems preferred.
Homecare EMR experience preferred.
Experience communicating with physician offices is preferred.

Responsibilities

Receive clinically reviewed physician orders and Plans of Care for processing and distribution.
Send orders to physician offices by fax, mail, or hand delivery.
Review Open Orders Report daily to identify outstanding orders.
Follow up with offices on orders open for more than seven days.
Document follow-up activity in Netsmart Homecare.
Process returned signed orders and route issues to staff.
Maintain tracking of outstanding orders from distribution to receipt of signed documents.
Escalate unresolved orders requiring clinical or management intervention.
Collaborate with Quality Improvement nurses and clinical staff.
Refer questions about clinical content to qualified clinical staff.
Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Document management

Follow-up

Communication skills

Physician communication

EMR data entry

Independence

Confidentiality

Team collaboration

Education

High school diploma

Tools

Netsmart Homecare

EMR systems

Job description

Orders Management Clerk

Newport News, VA

This is afull time,in-personposition based out ofBrooklyn, NY.

Pay:$21.00 per hour

About Us:

With over 50 years of experience, Personal Touch Home Care is a trusted provider dedicated to delivering exceptional, compassionate care in the comfort of patients’ homes. Join a supportive team where your work makes a meaningful difference in the lives of patients and their families.

Why Join Us?

We offer a stable, rewarding work environment with opportunities for professional growth and a comprehensive benefits package, including:

Medical, Dental & Vision Insurance
Accident & Long-Term Disability Coverage
Generous Paid Time Off (PTO)
401(k) Retirement Plan
Company-Paid Life Insurance
Employee Recognition Programs
Professional Growth & Development Opportunities
Employee Assistance Program
Employee Perks & Discount Program

Job Summary:

The Order Management Clerk is responsible for coordinating, processing, tracking, and following up on patient orders and Plans of Care. The position works closely with clinical and Quality Improvement staff to ensure orders that have completed clinical review are distributed to physicians, monitored for timely return, and appropriately processed upon receipt.

Job Responsibilities:

Receive clinically reviewed physician orders and Plans of Care for processing and distribution.
Send orders to the appropriate physician office by fax, mail, or hand delivery, and resend documents when necessary.
Run and review the Open Orders Report each business day to identify outstanding orders and those requiring follow-up.
Follow up with physician offices on orders that remain open for more than seven days, including confirming receipt and obtaining updated contact information when needed.
Document all follow-up activity in Netsmart Homecare, including the date of contact, status of the order, actions taken, and next steps.
Process returned signed orders in the electronic medical record and route incomplete, questionable, or clinically related issues to the appropriate Quality Improvement or clinical staff member.
Maintain accurate tracking of outstanding orders from distribution through receipt of the signed document.
Escalate unresolved orders, physician-related issues, or delays that require clinical or management intervention.
Work collaboratively with Quality Improvement nurses and clinical staff to support timely processing and return of Plans of Care and supplemental orders.
Maintain the administrative order management process while referring all questions related to clinical completeness, appropriateness, or content to qualified clinical staff.
Perform other duties as assigned.

Skills and Competencies

Strong organizational and time-management skills.
Excellent attention to detail.
Ability to manage multiple outstanding documents and priorities simultaneously.
Strong follow-up and problem-solving skills.
Professional telephone and written communication skills.
Ability to communicate effectively with physician offices and internal staff.
Ability to accurately enter and maintain information within an electronic medical record.
Ability to work independently while recognizing when an issue requires escalation.
Ability to maintain confidentiality of patient and clinical information.
Ability to work effectively with clinical, Quality Improvement, and administrative staff.

Qualifications

High school diploma or equivalent required.
Previous experience in healthcare administration, medical records, physician order processing, home care, or a related healthcare setting preferred.
Experience working with electronic medical record systems preferred.
Homecare EMR experience preferred.
Previous experience communicating with physician offices is preferred.

Working Conditions: