Orders & Customer Support Specialist

HEICO Corporation; Chelmsford, Northern (MA, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

HEICO Corporation's Dielectric Sciences division in Chelmsford, MA is seeking a Customer Service Representative to join our team. This role focuses on accurate order processing, responsive customer support, and collaboration with Sales, Production, Engineering, Shipping and Accounting to meet delivery commitments.

The successful candidate will have strong communication, detail orientation, and the ability to manage multiple tasks in a fast-paced manufacturing environment.

Qualifications

• Previous customer service, order entry or sales support experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Able to work independently and also collaborate with a team.
• Proficient with Microsoft Office, especially Outlook and Excel.
• Experience with ERP or order-management systems is a plus.
• Manufacturing or technical industry experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by phone and email in a timely and professional manner.
• Enter, process, and monitor customer orders from receipt through shipment.
• Provide customers with order status, pricing, lead-time, and shipping information.
• Coordinate with internal departments to ensure customer requirements and delivery commitments are met.
• Address order changes, discrepancies, and customer concerns and communicate appropriate solutions.
• Maintain accurate customer, order, and shipping information in company systems.
• Assist with quotations, order documentation, and other administrative customer-service activities.
• Develop and maintain positive, professional relationships with customers.
• Identify potential issues and communicate them proactively to customers and internal teams.
• Manage the export control process to ensure trade compliance with international customers.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team collaboration

Microsoft Office

ERP system

Order entry

Tools

ERP system

Job description

HEICO Corporation's Dielectric Sciences division in Chelmsford, MA is seeking a Customer Service Representative to join our team. This role focuses on accurate order processing, responsive customer support, and collaboration with Sales, Production, Engineering, Shipping and Accounting to meet delivery commitments.

The successful candidate will have strong communication, detail orientation, and the ability to manage multiple tasks in a fast-paced manufacturing environment.