Order Support Specialist

Crutchfield-2; Norton (VA); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Dog-friendly workplace

Health insurance plans

Dental & Vision

Job summary

Crutchfield is seeking an Order Support Specialist to join our SWVA Customer Care Center in Norton, VA. You will review orders, contact customers, verify details, and coordinate with internal teams to ensure accurate fulfillment.

We offer onsite training for 4–5 weeks, a $16.05/hour starting wage with a potential quarterly bonus, and a comprehensive benefits package. After training, a hybrid schedule with two remote days in Virginia is available.

Qualifications

• Passion for helping people and strong interpersonal skills.
• Excellent communication, problem-solving, and basic math skills.
• Willingness to learn through on-the-job training.

Responsibilities

• Review online customer orders to ensure information is complete and determine next steps.
• Contact customers by phone to verify order details and resolve discrepancies.
• Validate billing information and product compatibility for accurate fulfillment.
• Document order reviews and customer interactions in company systems.
• Coordinate with internal departments to resolve order issues following procedures.

Skills

Customer focus

Interpersonal skills

Communication

Problem solving

Math skills

On-the-job learning

Reliability

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Support Specialist

SWVA Customer Care Center, Norton, VA, US

2 days ago Requisition ID: 1628

We are now offering a $500 Hiring Bonus!

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Order Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Read on if you're a natural at helping people and value a healthy, supportive work environment...

As a Crutchfield Order Support Specialist, you will:

• Review online customer orders to ensure all required information is complete and determine the appropriate next step for processing, shipment, or further review.
• Contact customers by phone to verify order details, resolve discrepancies, and provide order-related support.
• Validate billing information and product compatibility to ensure accurate order fulfillment.
• Document order reviews, customer interactions, and actions taken in company systems.
• Follow established procedures while exercising independent judgment and coordinating with internal departments to resolve order issues.

Qualifications:

• Passion for helping people, problem solving and exceptional interpersonal skills.
• A background in customer service (and other related fields) is recommended but not required.
• Strong communication, problem-solving skills and basic math skills.
• Ability and willingness to learn through on-the-job training.
• Highly self-motivated.
• Ability to communicate clearly and effectively through phone, email, and chat.
• Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday)

Training:

We provide all the training needed for the job,no worries. Order Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you’ll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Our next training class is scheduled to begin on October 12th, 2026.

Salary and Benefits:

• Pay starts at $16.05/hour with potential for a bonus based on performance of up to $300 every 3 months.
• This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options.
• We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell.
• You're even allowed to bring your dog to work!
• Want pet insurance for your pup? We offer that as an option.

All full-time employees are also offered:

• short-term disability insurance and long-term disability insurance options
• employer-paid life insurance
• voluntary life insurance options, including those for spouse and children
• FSA options
• HSA options

Ask us about these benefits in your interview - we’re glad to provide details!

Onsite and Remote Work

Our new Order Support Specialists will be trained onsite at our contact center in Norton, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.

For any questions or inquiries about this position, please contact our recruiting team at [phone].

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.