Order Returns Support Rep

TEKsystems; Arizona; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Global Support Team Representative to handle email inquiries about equipment returns, generate RMAs and shipping labels, and close cases for international customers. This contract role is based in Phoenix, AZ and involves onsite work with a pay range of $19–$20 per hour.

The role requires excellent written communication, strong customer service skills, and experience navigating multiple systems, with a plus for RMAs and return-label generation.

Qualifications

• Excellent written communication skills.
• Strong customer service skills.
• Experience navigating multiple systems simultaneously.
• Experience creating RMAs and generating shipping and return labels is a significant plus.

Responsibilities

• Answer incoming tickets via email regarding the status of equipment returns.
• Create RMAs and generate return shipping labels.
• Close cases for global customers, specifically in India and Brazil.

Skills

Customer support

Email communication

Written communication

Help desk support

Customer service

Tools

Zendesk

Salesforce

Ticketing systems

Job description

Job Description

Join a growing team with a great company!

Description

The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. They will create RMAs, generate return shipping labels, and close cases for global customers, specifically in India and Brazil.

Skills

• Customer support
• Email communication
• Written communication
• Help desk support
• Customer service
• Zendesk
• Ticketing systems
• Salesforce
• Shipping logistics
• E-commerce

Top Skills Details

• Customer support
• Email communication
• Written communication
• Help desk support
• Customer service

Additional Skills & Qualifications

• Excellent written communication skills
• Strong customer service skills
• Experience navigating multiple systems simultaneously
• Experience creating RMAs and generating shipping and return labels is a significant plus

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are mad