Order Processor

Renewal by Andersen of Charleston - Hilton Head; Summerville (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

Renewal by Andersen of Charleston - Hilton Head is seeking an Order Processor to support the operations team with accurate order entry for patio doors and windows. You will report on orders weekly and ensure timely processing while upholding the RbA culture of teamwork.

Key duties include data entry, daily/weekly reporting, and QA to maintain order integrity. Collaboration with Sales, Customer Service, and Logistics is essential to resolve issues and meet customer expectations.

Qualifications

• Excellent oral and written communication skills.
• Ability to analyze data within Excel and manipulate Excel documents.
• Time management and computer proficiency in Microsoft Office and Windows platforms.

Responsibilities

• Data Entry and processing of units sold by Sales Team.
• Daily/Weekly Progress Reporting to track order status.
• Quality Assurance to ensure order accuracy.
• Retrieve daily orders from shared drive and save to customer files.
• Scan verified orders into the customer's file to track delivery.
• Match orders entered by Technicians to Sales Contract and process 700–1100 units weekly.

Skills

Excellent communication

Data entry

Excel data analysis

Time management

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree in Business Administration

High School Diploma

Tools

Excel

Microsoft Office

Windows OS

Job description

Summary

Performs work under direct supervision while ensuring accurate order processing. Will:

• Attend and report ordering statistics in weekly meetings to partner with other areas of the Operations Department to ensure our customer’s patio doors and windows are ordered accurately and timely
• Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction
• Ability to articulate well verbally and in writing

Summary

Performs work under direct supervision while ensuring accurate order processing. Will:

• Attend and report ordering statistics in weekly meetings to partner with other areas of the Operations Department to ensure our customer’s patio doors and windows are ordered accurately and timely
• Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction
• Ability to articulate well verbally and in writing

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• 4-year Business Administration/college degree preferred
• High School Diploma or equivalent
• Strong understanding of order processing

Knowledge, Skills And Abilities

• Excellent oral and written communication skills
• Ability to analyze data within Excel manipulate Excel documents
• Time management skills and computer proficiency in Microsoft Office and Window Platforms
• Objectivity, professionalism and maturity
• Flexibility and demonstrated ability to adapt well in a changing environment
• Accurate, efficient and proven data entry skills
• Manage to a .3 error rate in ordering
• Ability to work independently

Supervisory Responsibilities

Order Processing

Essential Functions

• Data Entry and processing of units sold by Sales Team
• Daily/Weekly Progress Reporting
• Quality Assurance
• Retrieve daily orders inputted into the shared drive by all Installation Managers and save to the electronic customer file on the shared drive.
• Scan all verified orders into customer’s electronic file on the shared drive to accurately track the delivery and confirmation for each individual order.
• Match orders entered by Technicians from shared files to Sales Contract for order processing of 700 to 1100 average weekly units. Enter orders into OMS system and IQ. Process all NSPRs (Non-standard product requests) and SPRs (Standard Product Requests). Verify order for accuracy and provide to secondary Order Processor for confirmation. Print all order confirmations from email system for scanning into shared drive/Customer files.
• Daily communication with Install Project Managers as it relates to ordering
• Responsible for ordering materials for warehouse
• Other job duties as assigned

Physical Demands

• Sitting for Extended Periods
• Computer Use
• Attention to Detail
• Communication
• Document Handling
• Repetitive Tasks
• Team Collaboration
• Technology Use
• Occasional Lifting/Moving

Work Environment

• Office Setting: Much of the work is conducted in an office environment, using computers, phones, and other office equipment.
• Desk Work: Extended periods of time spent at a desk, performing tasks such as order entry and data verification
• Collaboration: Collaboration with other departments, such as sales, customer service, and logistics, to ensure seamless order processing.
• Computer Use: Regular use of computers and software systems for order processing, tracking, and communication.
• Attention to Detail: Paying close attention to detail when reviewing and processing order information to ensure accuracy.
• Fast-Paced Environment: Working in a fast-paced environment, especially during peak order periods or when dealing with urgent requests.
• Problem-Solving: Addressing and resolving issues or discrepancies related to orders, coordinating solutions with relevant teams.
• Team Support: Providing support to other team members, particularly in coordinating order-related information.
• Deadline Management: Managing order processing timelines to ensure orders are processed, shipped, and delivered according to customer expectations.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.