Order Processor

W.H.P.M. INC; Baldwin Park (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

W.H.P.M. INC seeks a detail-oriented candidate in Baldwin Park, California to handle customer orders and inquiries.

The ideal applicant should have 2-3 years of experience in order processing or customer service, possess strong computer skills, and be able to communicate effectively. Responsibilities include processing orders, ensuring payment accuracy, and managing inventory.

Qualifications

• 2-3 years of experience in order processing, customer service, or related field.
• Excellent verbal and written communication skills.
• Must be customer-retention focused.

Responsibilities

• Process external customer purchase orders and requests.
• Respond to customer email inquiries.
• Input data into the computer and ensure payment accuracy.

Skills

Order processing

Customer service

Computer literacy

Communication skills

Detail-oriented

Organizational skills

Teamwork

Sage Peachtree

Job description

W.H.P.M., Inc., established in 1993, is a privately held corporation headquartered at Irwindale, California, only 15 minutes away from downtown Los Angeles. The Company is a pioneer in the research and development of one-step rapid membrane tests. It has been designated a registered GMP facility for in vitro diagnostic medical devices by the FDA.

Primary responsibilities

• Process external customer purchase orders or other forms of commitments
• Respond to customer email inquiries and requests
• Take down customer information in order to process order.
• Input data into computer.
• Ensure payment information is accurate.
• Process order and distribute receipt.
• Input orders into database. Inform customer of expected delivery date.
• Follow up on orders.
• Check inventory control.
• Prepare invoices and shipping documents.
• Have parcel picked up by shipping company.
• Prepare order reports for management.

Required Experience

• 2-3 years experience (preferred) in order processing, customer service or related experience
• High level of computer literacy
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Detail oriented with excellent organizational and interpersonal skills
• Ability to adapt quickly in a fast paced environment
• Must be able to effectively prioritize, multi task and work well as part of a team
• Sage Peachtree