Order Processing Specialist

Zayo Group LLC; United States; On-site; USD 48,000 - 62,000; Full time

Job summary

Zayo Group LLC is seeking an Order Processing Specialist to manage the creation and maintenance of service orders and customer accounts, ensuring data integrity in Microsoft Dynamics 365 CRM. You will collaborate with Sales and other internal teams to address inquiries and optimize order fulfillment.

The position is full-time and requires a Bachelor's degree in a business-related field, at least three years in customer service or sales support, and a minimum of two years in the

Qualifications

• Bachelor's degree in a business-related field.
• Minimum of three years' experience in Customer Service or Sales Support.
• At least two years of experience in the telecommunications industry.
• Strong proficiency with Microsoft Office and CRM/database tools.

Responsibilities

• Create and process various types of service orders with accuracy.
• Collaborate with Sales and internal teams to resolve order issues.
• Maintain customer account data integrity across Dynamics 365 and Salesforce.

Skills

CRM proficiency

Data integrity

Team collaboration

Microsoft Office

Education

Bachelor's degree in business-related field

Tools

Microsoft Dynamics 365

Salesforce

Database management software

Job description

To provide an effortless customer experience, the full-time Order Processing Specialist will manage the creation and maintenance of service orders and customer accounts while ensuring data integrity in Microsoft Dynamics 365 CRM, collaborating with internal teams to address inquiries and optimize order fulfillment.

Key responsibilities

• Create and process various types of service orders while ensuring accuracy and adherence to pricing and regulatory requirements
• Collaborate with Sales and internal teams to gather information, resolve order issues, and ensure timely fulfillment of customer requests
• Maintain customer account data integrity within Microsoft Dynamics 365 and Salesforce, ensuring accurate reporting and communication across systems

Required qualifications

• Bachelor\'s degree or higher with a business-related focus
• Minimum of three years of experience in Customer Service or Sales Support
• At least two years of experience in the telecommunications industry
• Strong proficiency in Microsoft Office and database management software
• Demonstrated ability to effectively collaborate with multiple business units