Equipment Order Specialist

Continental Laundry Solutions; Oshkosh (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance & disability coverages

Flexible Spending Account for healthca

Paid Time Off (PTO)

11 paid holidays + work anniversary

Staff development and training

Employee Assistance Program

Wellness reimbursement

Job summary

Continental Laundry Solutions is seeking an Equipment Order Specialist to act as the main liaison between CLS staff and distributors, ensuring a seamless, customer-focused order experience.

You will partner with the sales team, process orders accurately, respond to inquiries, and provide tracking information while maintaining clear communication with all stakeholders.

Qualifications

• High school diploma or equivalent; higher degrees preferred.
• 3+ years of experience in a customer service or related role.
• Excellent interpersonal, verbal and written communication, and customer service skills.
• Accurate data entry with basic math skills.
• Strong analytical and problem-solving skills.
• Detail-oriented with strong time management, accuracy, and organizational skills.

Responsibilities

• Serve as the primary contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions.
• Partner with the sales team to keep all stakeholders informed on order status and activities for assigned accounts.
• Accurately process customer equipment orders.
• Respond to customer inquiries regarding availability and product information.
• Provide order follow-up, tracking information, and proactively address any order issues.
• Create and maintain work orders.

Skills

Communication skills

Customer service experience

Data entry accuracy

Time management

Analytical problem solving

Team collaboration

Education

High school diploma or equivalent

Associate's/Bachelor's preferred

Tools

MS Office Suite

Salesforce

CRM systems

Job description

"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us!

A Day in the Life as an Equipment Order Specialist

As an Equipment Order Specialist, you'll serve as a key liaison between CLS staff and distributors, ensuring a seamless and customer-focused order experience. Responsibilities include:

• Serving as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions
• Partnering closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts
• Accurately processing customer equipment orders
• Responding to customer inquiries regarding availability and product information
• Providing order follow-up, tracking information, and proactively addressing any order issues
• Creating and maintaining work orders

What You Need

• High school diploma or equivalent required. Associate's or Bachelor's degree preferred.
• 3+ years of experience in a customer service or related role
• Excellent interpersonal, verbal/written communication, and customer service skills
• Accurate and efficient data entry and basic math skills
• Strong analytical and problem solving skills
• Detail oriented with strong time management, accuracy, and organizational skills
• Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
• Ability to work both independently and as part of a team and collaborate with colleagues at all levels
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
• Experience working with or ability to learn Salesforce, CRM systems, and other business applications

Competitive Benefits Package

• Health insurance
• Dental insurance - 100% employer-paid
• Vision insurance - 100% employer-paid
• 401(k) with company match
• Life insurance & disability coverages
• Flexible Spending Account for healthcare
• Paid Time Off (PTO)
• 11 paid holidays + your work anniversary
• Staff development and training opportunities
• Employee Assistance Program
• Economic support and wellness reimbursement programs