Order & Policy Analyst: Drive Precision & Automation

Hasbro; Boston (MA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Time Off to Recharge

Financial Well-being

Life & Family Support

Volunteer and Community Initiatives

Learning & Development

Exclusive Perks

Job summary

Hasbro is seeking an Order & Policy Analyst to manage customer orders, pricing controls, and exception handling across the Americas. The role supports automation initiatives and collaborates with Sales, Claims, and Finance to ensure accurate, timely fulfillment.

Onsite in Boston, with initial days in Pawtucket or temporary Boston locations. The successful candidate will have a bachelor's degree and 1–3 years in order management or pricing-related roles, with strong data entry and ERP experience.

Qualifications

• Bachelor's degree in business, Supply Chain Management, Finance, or an associated field or equivalent work experience.
• 1-3 years of experience in order management, customer service operations, pricing administration, or a similar area.
• Experience with SAP and/or other ERP systems is highly desirable.
• Experience with Microsoft Suite (Excel, Outlook, SharePoint, PBI, etc.)
• Strong attention to detail and accuracy in data entry and pricing validation.
• Effective cross-functional communication and coordination skills.
• Comfort working within compliance, approval, and review-focused processes.
• Flexible and adaptable in a fast-paced environment with shifting priorities and evolving processes.

Responsibilities

• Act as the contact for critical order issues across various channels. Verify, adjust, and enter orders in SAP, and block or release orders based on data accuracy and approval standards within established SLAs.
• Build and maintain pricing records, process price requests, and secure required approvals for pricing changes in accordance with established authorization thresholds.
• Manage customer allowances, including accurate entry, tracking, reporting, and supporting documentation and partner with Claims for issue resolution.
• Support quarterly Cost of Business reviews by preparing and validating customer and allowance data and partnering with Sales and Finance to resolve discrepancies and ensure accurate reporting.
• Review and resolve business exceptions, including price discrepancies, case-pack/UPC errors, delisted items, duplicate orders, and other workflow failures requiring manual intervention.
• Collaborate with Sales, Account Support, Replenishment, Master Data, Claims, and Commercial teams to resolve order and pricing issues.
• Maintain documentation of exceptions, approvals, and audits related to order and pricing activities.
• Support Order & Policy automation initiatives and lead system and process improvements.

Skills

Attention to detail

Cross-functional communication

Adaptable in fast-paced

Compliance mindset

Education

Bachelor's degree in business, Supply Chain Management, Finance, or equivalent

Tools

SAP

Power BI

SharePoint

Excel

Outlook

Job description

Hasbro is seeking an Order & Policy Analyst to manage customer orders, pricing controls, and exception handling across the Americas. The role supports automation initiatives and collaborates with Sales, Claims, and Finance to ensure accurate, timely fulfillment.

Onsite in Boston, with initial days in Pawtucket or temporary Boston locations. The successful candidate will have a bachelor's degree and 1–3 years in order management or pricing-related roles, with strong data entry and ERP experience.