Order Management Specialist

Solventum (3M Healthcare); United States; Hybrid; USD 45,000 - 62,000; Full time

Job summary

Solventum is seeking an Order Management Specialist to manage incoming and backlog orders for insurance billing, working closely with the sales and CSR teams, external customers, and patients. The role requires a customer-focused approach and the ability to handle multiple priorities in a hybrid work setup.

Responsibilities include collecting documents to meet payer requirements, providing professional service, and maintaining strong customer relationships while adapting to changing patient

Qualifications

• High School Diploma or GED with at least 3 years of customer service experience.
• 3+ years of experience using Word, Excel and Outlook.
• 3+ years of related healthcare experience.

Responsibilities

• Process incoming and backlog orders to qualify products for insurance billing.
• Collaborate with sales, CSR, external customers and patients to collect required documents.
• Provide excellent, professional customer service to internal and external customers.

Skills

High school diploma / GED

Customer service

Healthcare experience

Education

High School Diploma/GED

Tools

MS Office (Word, Excel, Outlook)

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Order Management Specialist (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

The Impact You'll Make in this Role

• Working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.
• Work closely with the sales and hospital partners to collect documents needed to fulfil billing and payer requirements.
• Provide excellent, professional customer service to all internal and external customers
• Work independently as well as team environment
• Willingness to work rotating Holidays and Weekend coverage
• Adapt to rapidly changing patient needs for life‑saving therapy; thrive on having multiple competing priorities Balance multiple competing priorities from demanding customers in an ever-changing environment
• Build support and maintain patient, physician, and third‑party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization
• Research and interpret whether a patient qualifies for services‑based payer requirements and clinical factors.
• Communicate patients' financial responsibility when necessary
• Basic ability to prioritize and problem solve complex cases
• Highly disciplined, self‑motivated work ethic to work in a hybrid remote work environment.
• Follow and enforce all Company policies and procedures.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution and Three (3) years of customer service in a private, public, government or military environment
• Three (3) years of experience with Microsoft Office applications including Word, Excel, and Outlook email
• Three (3) or more years of related healthcare experience

Work location: Hybrid (Job Duties allow for some remote work but require travel to San Antonio, TX)

Travel: May include up to 5%[domestic/international]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

• Applicable to US Applicants Only: The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and p