Order Management Specialist

Microserve; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Time-off policies

Paid time off

Extended Medical and Dental

Employee discounts

Wellness activities

Volunteer events

Career advancement

Hybrid work options

Training reimbursement

Dog-friendly offices

Job summary

Microserve is seeking an Order Management Specialist to handle high volumes of orders with accuracy and professionalism. This remote Canada-wide role requires strong communication, data entry skills, and the ability to coordinate with sales and warehouse teams.

The position emphasizes customer service and timely updates to clients. Responsibilities include processing orders, answering inquiries, providing quotes to sales, tracking shipments, handling returns, and reporting on metrics.

Qualifications

• Clear verbal and written communication
• Ability to multi-task in a fast-paced environment
• Develop strong business relationships via telephone
• Provide responsive and professional customer service
• Attention to detail in data entry and orders

Responsibilities

• Manage high volumes of orders according to client SLAs
• Ensure 100% accuracy on order transactions
• Assist clients quickly and professionally with inquiries
• Provide quotes to the sales team as needed
• Monitor shipment dates and expedite when necessary
• Provide shipping/tracking information to clients
• Process returns and credits
• Submit orders to warehouse for fulfillment
• Handle data-entry related tasks
• Report on relevant metrics and data
• Escalate issues to procurement/warehouse teams
• Prepare detailed client reports with accuracy and timeliness

Skills

Excellent communication

multitask

Relationship building

Reliable team player

Attention to detail

Education

Post-secondary education

Bachelor's degree asset

Tools

MS Office

ERP tools

CRM tools

Job description

Order Management Specialist

Location: Remote - Canada-wide

Opportunity at Microserve

Position Overview

Microserve is looking for an Order Management Specialist to join our team. The successful candidate must be able to excel in a fast-paced environment and must be able to work individually and as part of a team. If you have proven skills around managing high volumes of work and a demonstrated ability to prioritize and organize objectives to meet deadlines, you will be successful in this role. This role can be worked remotely anywhere in Canada with the candidate willing to work BC hours (PST).

The Order Management Specialist is one the main points of contact for our clients. A pleasant disposition and the ability to interact well with clients and various internal teams is very important for this position. The Order Management Specialist is responsible for processing orders, receiving and acting on general inquiries regarding the orders. The successful candidate must have the ability to maintain professional behavior under pressure in person, through email communication, and on the telephone. The successful candidate will also need to possess exceptional customer service and strong computer skills, including data entry.

Responsibilities:

• Manage high volumes of orders that need to be processed according to client specific Service Level Agreements (SLAs)
• Responsible for ensuring 100% accuracy on order transactions
• Assist all client requests quickly and professionally by providing exemplary customer service
• Provide quotes as needed to the sales team
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Provide shipping and tracking information to clients as required
• Process returns and credits as required
• Submit orders accordingly to the warehouse team for fulfillment
• Responsible for data entry related tasks
• Responsible for reporting on various related metrics/data points
• Escalate issues accordingly to the appropriate party within the procurement and warehouse teams
• Compile and prepare detailed reports for clients, ensuring accuracy, completeness, and timely delivery of relevant data and insights.

Skills Required:

• Excellent and accurate verbal and written communication skills
• Be energetic and self-motivated to work independently, while being part of a winning team
• Have the proven ability to multi-task in an extremely fast-paced environment
• Ability to develop strong business relationships and increase sales via telephone
• Be reliable, punctual, and a team player
• Be willing to contribute to an enthusiastic and positive work environment
• Ability to deal with ambiguity
• Must have high attention to detail

Requirements:

• Post-secondary education
• Bachelor's degree in a related field is considered an asset
• Must be familiar with MS Office applications (i.e., Outlook, Excel and Word)
• Advanced MS Excel experience is required
• Experience with ERP or CRM tools
• 1-2 years of strong telephone and customer service experience is considered an asset
• Previous administrative experience would be an asset
• Familiarity with computer systems and/or components is an asset

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities - Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement - We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support
• Dog friendly offices

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $45,000 - $57,000 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we're one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes the IT industry, and our amazing people.