Order Management Specialist

000308 Klüber Lubrication NA LP; Londonderry (NH); On-site; USD 52,000 - 75,000; Full time

Job summary

Freudenberg Group in Londonderry, NH is seeking an Order Management Specialist to manage the complete order-to-cash process in SAP, entering and updating sales orders, handling changes, cancellations, returns and special requests.

You will monitor open orders, delivery schedules, and backorders, resolving exceptions and communicating status to internal stakeholders while collaborating with Sales, Customer Experience, Supply Chain, Logistics, and AR to ensure timely fulfillment.

Qualifications

• Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
• Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred.
• Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
• Demonstrated analytical, problem-solving, and decision-making skills.
• Exceptional attention to detail with a focus on data accuracy and process compliance.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Manage customer orders throughout the complete order-to-cash process using SAP.
• Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
• Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.
• Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving.
• Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.
• Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.
• Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.

Skills

Order management

Customer service

Logistics

Supply chain

Order fulfillment

Excel

Tools

SAP ERP

SAP S/4HANA

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

Manage customer orders throughout the complete order-to-cash process using SAP. Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.

Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.

Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving.

Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.

Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.

Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.

Qualifications

Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.

Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred.

Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.

Demonstrated analytical, problem-solving, and decision-making skills.

Exceptional attention to detail with a focus on data accuracy and process compliance.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.

Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication NA LP Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.