Order Management Specialist

Instrumart; Burlington (VT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Career growth opportunities

Employee referral program

Paid time off

Job summary

Instrumart in South Burlington, Vermont, is hiring for an Order Entry/Customer Support role within the Flow Control Group. The position involves processing orders, tracking shipments, and handling customer inquiries in a fast-paced environment.

The ideal candidate has strong attention to detail, excellent written and spoken communication, and the ability to multi-task. After training, partial remote work may be possible, with ongoing collaboration in a team-oriented, open-office setting.

Qualifications

• Accurate data entry and order processing skills.
• Strong attention to detail and dependability.
• Able to communicate clearly with customers and internal teams.

Responsibilities

• Process and enter customer orders accurately.
• Track orders and provide shipment status updates.
• Answer phones and route inquiries appropriately.
• Enter part numbers as needed and maintain contact records.
• Identify and report potential fraud or discrepancies.

Skills

Attention to detail

Punctuality

Typing speed

Clear communication

Multi-tasking

Team player

Customer service mindset

Tools

NetSuite

Multi-line phone system

Job description

About Us

There's an engineer behind everything we sell.

Company:

Instrumart

About Us

There's an engineer behind everything we sell.

Visit our Website: instrumart.com

PRIMARY JOB DUTIES:

• Order Entry
• Order tracking/shipment status updates
• Answering phones
• Part number entry as needed
• Customer/contact entry
• Fraud Detection

ESSENTIAL KSAs (Knowledge, Skills, Abilities):

• Ability and comfort working with computer applications- the majority of time is spent working in NetSuite
• Display a high level of punctuality and dependability
• Excellent attention to detail
• Fast and accurate typing skills
• Personable and team-player attitude
• Capability to work in a fast-paced environment
• Ability to communicate in a clear and helpful manner when corresponding with customers
• Aptitude for multi-tasking, task-switching, and strong organizational skills
• Skilled time manager with a strong drive toward productivity

PREFERRED SKILLS:

• Familiarity with NetSuite or similar business management software
• Experience using a multi-line telephone system
• Experience with sharing a workload while working as part of a team 4. Experience working in an open office environment
• Experience working in an open office environment

LOCATION:

This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training.

#instrumart

#manycompaniesoneteam

#FCGcareers

#flowcontrolgroup

#FCG-H

Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits:

• Medical, Dental and Vision insurance (among other plans)
• competitive 401(k) matching program
• career growth opportunities
• employee referral program
• paid time off and holidays
• parental leave

Training:

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.