Order Management Specialist

Caffrey & Company; Austin (TX); On-site; USD 68,000 - 75,000; Full time

Job summary

Caffrey & Company in Austin, TX seeks an experienced Order Management Specialist to handle client orders from placement through delivery and resolution. This is a client-facing operations role in the interior design and luxury furnishings sector, requiring coordination with vendors and receivers and direct client communication.

The ideal candidate manages custom orders, maintains detailed records, and owns logistics, ensuring timely updates and proactive issue resolution for high-touch projects.

Qualifications

• 2+ years of client-facing order management or similar high-touch service experience.
• Experience with interior design or luxury furnishings is preferred.
• Experience communicating with clients about status, delays, or changes.

Responsibilities

• Manage client orders through production, shipping, receiving, delivery, and issue resolution.
• Proactively communicate order updates to clients.
• Maintain professional presence in a high-touch luxury client environment.
• Respond to client questions promptly, researching as needed.
• Track open orders and coordinate with vendors, freight partners, and receivers.
• Update NetSuite with status, shipping dates, tracking info, and notes.
• Review freight rates and invoices for accuracy and resolve discrepancies.
• Manage damages, RAs, replacement orders, and credits through completion.
• Serve as internal logistics resource for freight, receiving, delivery matters.
• Vet trusted logistics partners in other markets.
• Maintain clear order documentation and internal notes.
• Identify workflow improvements to enhance client experience.

Skills

Client-facing orders

Interior design knowledge

Luxury furnishings

Showroom operations

Communication skills

NetSuite

MacOS skills

Tools

NetSuite

Job description

Caffrey & Company | Austin, TX | Full-Time, In-Person

Caffrey & Company is looking for an experienced Order Management Specialist to manage client orders from order placement through final delivery and resolution.

This is a client-facing operations role within the interior design and luxury furnishings industry. The ideal candidate has experience managing custom orders, coordinating with vendors and receivers, communicating directly with clients, and handling the many details that come with high-touch, made-to-order products.

This person is highly organized, proactive, detail-oriented, and an exceptional communicator. They take ownership of logistics, keep clients informed, anticipate issues, respond with urgency, and continually look for ways to improve how we work.

Caffrey & Company | Austin, TX | Full-Time, In-Person

Caffrey & Company is looking for an experienced Order Management Specialist to manage client orders from order placement through final delivery and resolution.

This is a client-facing operations role within the interior design and luxury furnishings industry. The ideal candidate has experience managing custom orders, coordinating with vendors and receivers, communicating directly with clients, and handling the many details that come with high-touch, made-to-order products.

This person is highly organized, proactive, detail-oriented, and an exceptional communicator. They take ownership of logistics, keep clients informed, anticipate issues, respond with urgency, and continually look for ways to improve how we work.

Key Responsibilities

• Manage client orders through production, shipping, receiving, delivery, and issue resolution.
• Proactively communicate order updates, delays, changes, and other time-sensitive information to clients.
• Polished, professional presence with the ability to communicate confidently and comfortably in a high-touch luxury client environment.
• Respond to client questions promptly and professionally, even when additional research is needed before providing a complete answer.
• Track open orders closely and follow up with vendors, freight partners, and receivers as needed.
• Update NetSuite with order status, shipping dates, tracking information, and other relevant details.
• Review freight rates and invoices for accuracy and resolve or elevate discrepancies.
• Manage damages, RAs, replacement orders, shipment discrepancies, and applicable credits through completion.
• Serve as Caffrey & Company’s internal logistics resource and support the team on freight, receiving, and delivery matters.
• Identify and vet trusted logistics, receiving, and delivery partners in other markets.
• Maintain clear, accurate order documentation and internal notes.
• Identify opportunities to improve workflows, communication, and processes to enhance the client experience and streamline operations.
  

Required Experience

• 2+ years of relevant experience in client-facing order management, interior design, furniture/home furnishings, luxury retail, custom products, showroom operations, or a similar high-touch service environment
• Experience managing multiple active client orders or projects from purchase through delivery
• Experience communicating directly with clients regarding order status, delays, problems, or changing timelines.
• Strong written and verbal communication skills
• Strong Apple/MacOS computer skills
• Ability to learn and work efficiently within systems such as NetSuite
• Must be available to work full-time, in person, in Austin, TX

Traditional supply chain, procurement, warehouse, manufacturing, or logistics experience alone is not sufficient for this role unless it includes significant client-facing order management experience.

Austin, TX | $68K–$75K, based on experience