Order Management Representative, Hawthorne, NY - Hybrid

Sun Pharmaceutical Industries; Springfield (IL); On-site; USD 64,500 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) savings plan

Flexible spending accounts

Employee assistance program

Paid time off

Job summary

Sun Pharmaceuticals in the United States seeks to coordinate order management across major trade channels for Generic Rx sales, partnering with leadership to ensure smooth order flows and timely shipments. You will monitor daily orders, support inventory coordination, and drive improvements with cross-functional teams.

The role emphasizes strong communication, attention to detail, and hands-on SAP experience to guide Customer Service decisions and optimize fulfillment processes.

Qualifications

• Two years of customer service experience in a non-call center environment (pharmaceuticals preferred).
• Excellent verbal and written communication skills.
• Detail oriented with good time management.
• Excel skills required; SAP experience preferred.
• Positive customer service attitude and professional demeanor.
• Effective communication and listening skills.

Responsibilities

• Monitor daily order flow and sales activity to support operational readiness.
• Plan and coordinate efficient shipment of customer orders, including backorders and expedited shipments.
• Respond to inquiries on order status, product availability, and inventory concerns with cross-functional teams.
• Analyze order flow to identify issues and implement solutions to optimize fulfillment.
• Review and validate daily reports to ensure order accuracy and on-time shipment from distribution centers.
• Collaborate with logistics and warehouse teams to monitor order execution and inventory levels.
• Use SAP to analyze sales data and guide Customer Service decisions.
• Generate and distribute reports to support business decisions and participate in special projects.

Skills

Customer service

Excel

Communication

Time management

Detail oriented

Listening skills

Education

College degree preferred

Tools

SAP

Job description

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Reaching People. Touching Lives.

Job Summary

In conjunction with department leadership coordinate order management across major trade channels (Chains, Wholesales, Distributor, Mass Merchandisers) for Generic Rx sales.

Responsibilities

• Monitor daily order flow and sales activity, ensuring the distribution center is informed of changes in ordering patterns to support operational readiness.
• Proactively plan and coordinate efficient shipment of customer orders, including holiday demand, strategic product launches, backorder releases, and expedited (e.g., air) shipments, while accounting for daily, monthly, quarterly, and annual fluctuations.
• Respond to and resolve a variety of inquiries, including order status, product availability, and inventory concerns, collaborating with Customer Service Representatives, Product Marketing, and distribution center teams.
• Analyze order flow, identify issues, and implement effective solutions to optimize fulfillment and prevent disruptions.
• Review and validate multiple daily reports to ensure order accuracy, system integrity, and timely shipment from distribution centers, minimizing service-level penalties and preventing customer stockouts.
• Manage backorders across all accounts, including preparing and reviewing weekly backorder reports, and partnering with Customer Service to expedite fulfillment and mitigate supply risks.
• Collaborate closely with logistics and warehouse teams to monitor order execution, inventory levels, and shipment priorities.
• Analyze sales data and trends using SAP to support order management decisions and provide guidance to Customer Service teams.
• Generate, validate, and distribute both scheduled and ad hoc reports to support business operations and decision-making.
• Participate in special projects and perform additional responsibilities as assigned to support department objectives.

Education & Qualifications

• College degree preferred.
• A minimum of two years customer service experience in a "non-call center" environment is a must (pharmaceuticals strongly preferred).
• Excellent verbal and written communication skills.
• Detail oriented with good time management skills
• Strong computer skills including: Intermediate or better Excel skills and SAP experience preferred
• Positive Customer Service attitude with a pleasant and professional manner.
• Effective communication and listening skills.

The presently-anticipated base compensation pay range for this position is $64,500 to $79,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

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