Order Management Representative, Hawthorne, NY - Hybrid

Sun Pharmaceutical Industries, Inc.; New York (NY); Hybrid; USD 64,500 - 79,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Sun Pharmaceutical Industries, Inc. in Hawthorne, NY is seeking an Order Management Representative for a hybrid role. You will coordinate order management across major trade channels for Generic Rx sales and work with department leadership to ensure smooth operations.

You will monitor order flow, plan shipments, respond to inquiries, and analyze data in SAP to support CS and distribution teams. Strong communication, Excel, and SAP experience are required.

Qualifications

• Minimum two years of customer service experience in a non-call center environment.
• Pharmaceuticals experience strongly preferred.
• Excellent verbal and written communication skills.
• Detail oriented with good time management.
• Strong computer skills including Excel and SAP experience preferred.

Responsibilities

• Monitor daily order flow and inform distribution center of changes in ordering patterns.
• Coordinate efficient shipment of orders, including holidays, launches, backorders, and expedited shipments.
• Respond to inquiries on order status, availability, and inventory with other teams.
• Analyze order flow, identify issues, and implement solutions to optimize fulfillment.
• Review and validate daily reports to ensure order accuracy and timely shipments.
• Manage backorders across accounts and expedite fulfillment with CS.
• Collaborate with logistics and warehouse teams on order execution.
• Analyze sales data and trends using SAP to support decisions.
• Generate and distribute scheduled and ad hoc reports.
• Participate in special projects as assigned.

Skills

Customer service

Communication

Time management

Detail oriented

Tools

Excel

SAP

Job description

Title: Order Management Representative, Hawthorne, NY - Hybrid

Date: Jul 16, 2026

Location: Hawthorne, NY

Company: Sun Pharmaceutical Industries, Inc (USA)

Job Summary:

In conjunction with department leadership coordinate order management across major trade channels (Chains, Wholesales, Distributor, Mass Merchandisers) for Generic Rx sales.

Responsibilities:

• Monitor daily order flow and sales activity, ensuring the distribution center is informed of changes in ordering patterns to support operational readiness.
• Proactively plan and coordinate efficient shipment of customer orders, including holiday demand, strategic product launches, backorder releases, and expedited (e.g., air) shipments, while accounting for daily, monthly, quarterly, and annual fluctuations.
• Respond to and resolve a variety of inquiries, including order status, product availability, and inventory concerns, collaborating with Customer Service Representatives, Product Marketing, and distribution center teams.
• Analyze order flow, identify issues, and implement effective solutions to optimize fulfillment and prevent disruptions.
• Review and validate multiple daily reports to ensure order accuracy, system integrity, and timely shipment from distribution centers, minimizing service‑level penalties and preventing customer stockouts.
• Manage backorders across all accounts, including preparing and reviewing weekly backorder reports, and partnering with Customer Service to expedite fulfillment and mitigate supply risks.
• Collaborate closely with logistics and warehouse teams to monitor order execution, inventory levels, and shipment priorities.
• Analyze sales data and trends using SAP to support order management decisions and provide guidance to Customer Service teams.
• Generate, validate, and distribute both scheduled and ad hoc reports to support business operations and decision‑making.
• Participate in special projects and perform additional responsibilities as assigned to support department objectives.

Education & Qualifications:

• A minimum of two years customer service experience in a “non‑call center” environment is a must (pharmaceuticals strongly preferred).
• Excellent verbal and written communication skills.
• Detail oriented with good time management skills.
• Strong computer skills including: intermediate or better Excel skills and SAP experience preferred.
• Positive Customer Service attitude with a pleasant and professional manner.
• Effective communication and listening skills.

The presently‑anticipated base compensation pay range for this position is $64,500 to $79,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives:

Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.