Order Management Representative

Allegion; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in security is seeking an Order Management Representative to handle customer orders and provide excellent service. The successful candidate will thrive in a fast-paced environment, communicating effectively to resolve inquiries and enhance customer satisfaction while adhering to policies and procedures.

Benefits

Health and dental insurance

Tuition Reimbursement

Employee Discounts

Work-life balance initiatives

Opportunities for professional development

Qualifications

• 2 years related customer service experience required.
• Experience in Order Entry (manual, EDI).
• Bilingual (French/English) an asset.

Responsibilities

• Process incoming orders and communicate with customers.
• Monitor customer accounts to avoid issues.
• Modify customer orders in the business operating system.

Skills

Communication Skills

Detail Oriented

Problem Solving

Customer Service

Team Player

Education

Post-Secondary Education preferred

High School Diploma or equivalent required

Tools

Microsoft Office

AS400

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Order Management Representative-Remote Ontario

(Candidate will need to reside in Ontario)

Work Schedule:

Monday-Friday

8-4:30 pm EST

Company Profile:

Allegion Canada, a market leading manufacturer of door hardware and access control products with key brands such as Schlage, LCN and Von Duprin, is hiring an Order Management Representative. This professional must be a solution provider in a fast-paced environment that is committed to providing a positive experience to our customers.

Position Summary:

This position will process incoming orders and interact with external customers, via email, phone to provide superior level of service. This position will also interact with various internal customers including technical services, marketing, finance, sales and operations to assist in delivering positive outcomes for the customer and Allegion.

What You Will Do:

• Process all incoming orders from Canada customers, via email/fax and EDI big box stores. Often Communicate directly with customers via phone, e-mail, fax or mail to identify and resolve a wide variety of issues and inquiries on their orders regarding products, pricing, order fulfillment, customer programs, and corporate policies.

• Modify customer orders in the business operating system.

• Act as consultant to advise basic product application.

• Represent the organization daily through customer contact and relationship-building.

• Monitor customer accounts daily to proactively avoid customer issues.

• Work with internal departments to enable accurate account management and resolution of customer issues.

• Gather information for measurement, analysis and reporting.

• Make all necessary entries in the business systems to support company processes.

• Meet all service level agreements as set by management.

• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

• Perform all other duties as assigned.

• Be able to do over time on occasion

What You Need to Succeed:

• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.

• Must be detail oriented

• Ability to learn/grasp complex a large variety of product offerings

• Experience working in a large matrix organization

• Understand basic customer needs and expectations to provide timely and accurate resolution to requests.

• Ability to effectively communicate solutions to customers in ways they can understand and implement.

• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.

• Excellent written and verbal communications skills with the ability to apply problem solving techniques.

• Excellent computer skills with proficiency in Microsoft Office applications and manufacturing operating systems (AS400) is an asset.

• Team player

• Ability to travel 25% for training purposes

Education

• Post-Secondary Education preferred. High School Diploma or equivalent required

• Bilingual (French/English) an asset

Experience

• Minimum 2 years related customer service required /industry experience required.

• Order Entry experience (manual, EDI).

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us:

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose

• High energy, influential, cross collaborative team environment

• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

• Competitive base salary

• Health, dental and other insurance coverage, helping you "be safe, be healthy"

• Tuition Reimbursement

• Employee Discounts

• Community involvement and opportunities to give back so you can "serve others, not yourself"

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

#LI-TB1

#LI-Remote

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

Privacy Policy