Customer Service Representative - Order Management

Knowles; Village of Cazenovia (NY); On-site; Full time

Job summary

A leading company in appliances and electronics is seeking a full-time Customer Service Representative in Cazenovia, New York. This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates will possess strong customer service skills and ideally have a background in ERP systems. Benefits include comprehensive medical insurance, 401k with company match, and various onsite perks.

Benefits

Medical, dental and vision insurance plans

401k plan with company match

Tuition Reimbursement Program

Employee Referral Program

Free Starbucks coffee available at our café

Free access to our Fitness Center

Qualifications

• Experience in a customer service role preferred.
• Knowledge of ERP systems a plus.
• Ability to handle customer inquiries efficiently.

Responsibilities

• Manage emails and respond to order inquiries.
• Process orders and handle shipping issues.
• Coordinate with other departments to resolve customer issues.

Skills

Strong customer service skills

Working knowledge of ERP/MRP systems

Tools

Oracle

CRM

Job description

Customer Service Representative - Order Management

Customer Service Representative - Order Management

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Department: Sales, Marketing, and Product Management

Employment Type: Full Time

Location: Cazenovia, New York

Reporting To: Customer Service Manager

Compensation: $21.00 / hour

Description

The Customer Service Representative will be responsible for managing emails and responding to customer timely with order inquiries and completing order entry.

Key Responsibilities

• Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
• Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
• Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
• Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
• Attend meetings as required.
• Communicate with other Knowles departments regarding customer related issues.
  
  

Skills, Knowledge and Expertise

• Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
• Experience with Oracle and CRM a plus, but not necessary.
• Strong customer service skills for both internal and external customers.
  
  

Benefits

What’s in it for you on Day 1:

• Medical, dental and vision insurance plans
• Prescription Drug Plans
• Basic Life Insurance
• 401k plan with company match
• Tuition Reimbursement Program
• Security Clearance Incentive Program
• Employee Referral Program
• Overtime opportunities
• Alternate work schedules available
• PTO (10 days) and NYS Sick and Safe Leave
• Paid Holidays
  
  

Exciting Onsite Perks

• Free Starbucks coffee available at our café
• Free access to our Fitness Center
• Fresh food is available for purchase in the cafeteria store.
• Employee Appreciation Events
  
  

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting hourly rate for this role is targeted to be $21.00.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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