Customer Sales Associate

CFO Trane U.S. Inc.-CFO; New York (NY); On-site; USD 51,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Job summary

Trane Technologies is seeking a Customer Sales Associate to support customers in Trane Supply stores. You will help with parts and equipment issues, deliver quality solutions, and meet sales goals while ensuring smooth order processing and timely delivery.

The role requires a high school diploma or GED, inside sales or retail experience, and a strong focus on customer service and problem solving. Occasional overtime and weekend work may be needed.

Qualifications

• H.S. Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with emphasis on service, improvement and safety.
• Proven ability to build customer relationships and maintain professional service in challenging situations.

Responsibilities

• Provide support to customers to resolve problems and ensure satisfaction.
• Partner with customers to grow sales by identifying related products.
• Process orders and respond to inquiries about parts and supply offerings.
• Stay informed on Trane products, promotions, and offerings to deliver a premier experience.
• Interact with customers by phone and in person.
• Enter quotes and invoices and manage fulfillment with accuracy.
• Assist with warehouse/inventory tasks as needed.

Skills

Inside sales

Customer service

Relationship building

Fast-paced environment

Education

High School Diploma or GED

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work:

On‑Site (5 days)

What’s in it for you:

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high‑quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem‑solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go‑to person for our valued customers!

What you will do:

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add‑on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

What you will bring:

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Annual Base Salary Range or Hourly Base Pay Range: $50,800.00 - $102,690.00

Compensation Type: Exception | Hourly Incentive Eligible: Yes | Sales Commission Eligible: No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits kick in on DAY ONE for you and your family:

• Health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• Paid time off including up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role: Yes

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]