Order Management Representative

Golden Star Technology Inc (GST); Cerritos (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

Golden Star Technology Inc. (GST) seeks an Order Management Representative to ensure accurate, timely order fulfillment and exceptional customer service.

You will liaise with customers, suppliers, distributors and internal teams to process orders, track status, resolve inquiries, and support sales operations in a fast-paced environment. The ideal candidate has strong attention to detail, excellent communication skills, and at least two years of experience in order management or sales support;

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of two years of experience in customer service, sales support, order management, business operations, or a related field.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.

Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Multitasking

Time management

Problem solving

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

Job description

Position Summary The Order Management Representative plays a critical role in delivering an exceptional customer experience by ensuring accurate and timely execution of the order fulfillment process. This position serves as a key liaison between customers, suppliers, distributors, and internal teams to process orders, manage order status, resolve inquiries, and support sales operations. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Location: Cerritos, CA

Position Summary The Order Management Representative plays a critical role in delivering an exceptional customer experience by ensuring accurate and timely execution of the order fulfillment process. This position serves as a key liaison between customers, suppliers, distributors, and internal teams to process orders, manage order status, resolve inquiries, and support sales operations. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Essential Duties & Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of two (2) years of experience in customer service, sales support, order management, business operations, or a related field.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.
• Experience preparing price quotes and managing large volumes of data is a plus.

Skills & Competencies

• Strong attention to detail with excellent organizational and follow-up skills.
• Ability to analyze information, think critically, and solve problems independently.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to responsiveness and professionalism.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong time-management skills and the ability to meet deadlines.
• Flexible and adaptable, able to quickly adjust to changing priorities.
• Ability to work both independently and collaboratively within a team environment.

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, and educational institutions nationwide.

Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.

For more information, please visit www.gstinc.com