Order Management - Operations Coordinator

Express Employment Professionals - Cincinnati East; Tucker (GA); On-site; USD 30,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Tucker, GA is seeking an Order Management & Operations Coordinator to support customer orders, account administration, and EDI/SPS Commerce processing across departments. This role requires strong organization, attention to detail, and solid Excel skills.

You will handle payments, create and maintain customer accounts, enter orders, process invoicing, and coordinate with SPS Commerce, Datacor, and logistics partners while learning multiple

Qualifications

• Previous experience in order management, customer service, office administration, business operations, or a related field preferred.
• Strong Excel skills, including PivotTables.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to research problems, identify discrepancies, and follow through to resolution.
• Comfortable learning and working with multiple computer systems.
• Ability to work independently and collaborate across departments.

Responsibilities

• Process customer payments through the company’s remote deposit system.
• Create new customer accounts and process credit increase requests.
• Maintain accurate customer account information and supporting documentation.
• Enter and process customer orders and confirmations.
• Process customer invoicing and monthly pallet storage invoicing.
• Provide backup support for order entry, Freightview, and C.H. Robinson.
• Research and resolve order, shipment, and customer information discrepancies.
• Process NTE orders, order acknowledgements, ASNs, and invoices through SPS Commerce.
• Coordinate order and shipment information between SPS Commerce, Datacor, C.H. Robinson, and other systems.
• Perform weekly audits and resolve EDI or system discrepancies.
• Manage office and warehouse supply needs, utilities, janitorial services, and company swag.
• Maintain company information displayed on office TVs.
• Research and coordinate resolution of Datacor system issues.
• Support administrative projects and other operational needs as assigned.

Skills

Excel PivotTables

Attention to detail

Organization

Communication

Multitasking

Problem solving

Tools

SPS Commerce

Datacor

C.H. Robinson

Job description

$22-23/hr.

Order Management & Operations Coordinator

Tucker, GA

Position Summary

The Order Management & Operations Coordinator supports customer orders, account administration, Electronic Data Interchange (EDI/SPS Commerce processing) and general business operations. This position requires strong organization, attention to detail, Excel skills, and the ability to manage multiple priorities while working across departments and learning various business systems.

Key Responsibilities

Customer Accounts & Payments

• Process customer payments through the company’s remote deposit system.
• Create new customer accounts and process credit increase requests.
• Maintain accurate customer account information and supporting documentation.

Order Management

• Enter and process customer orders and confirmations.
• Process customer invoicing and monthly pallet storage invoicing.
• Provide backup support for order entry, Freightview, and C.H. Robinson.
• Research and resolve order, shipment, and customer information discrepancies.

EDI / SPS Commerce

• Process NTE orders, order acknowledgements, ASNs, and invoices through SPS Commerce.
• Coordinate order and shipment information between SPS Commerce, Datacor, C.H. Robinson, and other systems.
• Perform weekly audits and resolve EDI or system discrepancies.

Office & Operations

• Manage office and warehouse supply needs, utilities, janitorial services, and company swag.
• Maintain company information displayed on office TVs.
• Research and coordinate resolution of Datacor system issues.
• Support administrative projects and other operational needs as assigned.

Qualifications

• Previous experience in order management, customer service, office administration, business operations, or a related field preferred.
• Strong Excel skills, including PivotTables.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to research problems, identify discrepancies, and follow through to resolution.
• Comfortable learning and working with multiple computer systems.
• Ability to work independently and collaborate across departments.