Order Management Manager

Caltrol, Inc.; Las Vegas (NV); On-site; USD 68,000 - 88,000; Full time

Benefits offered by this job

Profit-sharing opportunities

401(k) with employer match

Unlimited Paid Time Off + holidays

Medical, Dental, Vision insurance

Hybrid work program

Job summary

Caltrol, Inc. is seeking a senior Order Management leader to guide and develop a high-performing team in Las Vegas. You will drive customer-focused service, optimize processes, and lead cross-functional collaboration with Sales, Operations, Finance, Quality, and IT.

You will establish performance metrics, sponsor continuous improvement initiatives, and ensure accurate, efficient execution of order management tasks while supporting company strategic goals.

Qualifications

• Post-secondary education or equivalent professional experience.
• Strong understanding of order management processes, systems, customer service, and best practices.
• Advanced knowledge and proficiency with IFS.

Responsibilities

• Lead, coach, and develop Order Management Specialists through training, support, and career development.
• Manage team workload, coverage plans, timecards, PTO requests, and expenses.
• Lead recruiting, hiring, onboarding, and training efforts.
• Build strong relationships with customers, principals, and internal teams.
• Define and monitor key performance metrics to improve order management effectiveness.
• Identify operational bottlenecks and implement sustainable solutions.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Collaboration

Time management

Attention to detail

Presentation skills

Tools

IFS

Job description

Las Vegas, NV
1385 Pama Ln
Suite 111
Las Vegas, NV 89119, USA

The hiring range for this position is $68,000-$88,000 annually plus bi-annual Profit Sharing opportunities. This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate, along with the requirements of the position.

Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson’s global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners!

What you'll be doing:

Leading & Supporting the Team

• Set the standard for exceptional customer experiences and service excellence.
• Lead, coach, and develop Order Management Specialists through training, support, and career development.
• Manage team workload, coverage plans, timecards, PTO requests, and expenses.
• Partner with team members to resolve complex orders, customer issues, and operational challenges.
• Lead recruiting, hiring, onboarding, and training efforts.
• Build strong relationships with customers, principals, and internal teams.
• Support Quality initiatives while fostering accountability, ownership, and follow-through.

Driving Continuous Improvement

• Serve as an active member of the Final Control Leadership Team.
• Establish and monitor key performance metrics to improve order management effectiveness.
• Lead process improvement initiatives that enhance efficiency, accuracy, and the customer experience.
• Identify operational bottlenecks and implement sustainable solutions.
• Support IFS, CRM, and other business system initiatives.
• Define and strengthen the knowledge, skills, and development paths for the Order Management team.

Supporting the Business

• Step in as needed to perform Order Management Specialist responsibilities.
• Collaborate across Sales, Operations, Finance, Quality, and IT to support business objectives.
• Maintain flexibility to support customers and teammates, including occasional overtime when required.

What we’re looking for:

Required

• Post-secondary education or equivalent professional experience.
• Strong understanding of order management processes, systems, customer service, and best practices.
• Advanced knowledge and proficiency with IFS.
• Proven leadership, coaching, and team development skills.
• Strong interpersonal, communication, and conflict resolution abilities.
• Demonstrated problem-solving and decision-making capabilities.
• Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Ability to collaborate effectively across departments to improve business operations and customer experience.
• Strong written, verbal, and presentation skills.
• Passion for delivering exceptional customer service with a high level of ownership, accountability, and follow-through.

Preferred

• Previous experience leading or developing employees or teams.
• Experience driving process improvements and operational efficiencies.
• Demonstrated commitment to customer service, teamwork, and accountability.
• Takes initiative, drives results, and embraces accountability.
• Passion for developing people, improving processes, and supporting organizational growth.
• Ability to balance day-to-day execution with long-term business objectives.

Core Competencies:

Customer Focus: Delivers exceptional service and keeps internal and external customer success at the center of every decision.

Relationship Building: Builds trust, credibility, and strong partnerships across customers, suppliers, leadership, and cross-functional teams.

Leadership & People Development: Coaches, develops, and empowers team members while fostering engagement, accountability, and high performance.

Ownership & Accountability: Takes ownership of results, follows through on commitments, and holds self and others accountable for delivering exceptional customer experiences and business outcomes.

Strategic Thinking: Balances day-to-day operations with long-term business objectives, identifying opportunities to improve performance and support growth.

Continuous Improvement: Identifies opportunities to improve processes, systems, and operational efficiency while driving meaningful improvements across the business. Promotes a culture of innovation and problem-solving.

Decision-Making & Problem Solving: Analyzes complex situations, identifies root causes, evaluates options, and implements practical solutions. Balances short-term needs with long-term business objectives.

Operational Execution: Ensures accurate, efficient, and consistent execution of order management processes.

Teamwork & Collaboration: Builds strong relationships, fosters collaboration, and works effectively across departments to achieve shared goals.

Expertise & Business Acumen: Leverages IFS expertise, industry knowledge, and business insight to support operational excellence and organizational success.

ESOP - The Ownership Advantage:

Caltrol is proud to be a certified ESOP company, offering an Employee Stock Ownership Plan to reward our most valuable assets, our people. Caltrol’s culture centers on ownership. Employees are given a license to act. They think and act like owners because they are owners. Caltrol is committed to setting our employee-owners up for success through training, an inclusive and supportive team-driven culture, and empowering them to consistently deliver exceptional customer experiences. We also value giving back to the communities we serve. Through both company and employee contributions, we support nonprofit organizations, educational institutions, and other local initiatives.

Benefits Designed for You and Your Family:

We offer a comprehensive benefits package designed to support our employee-owners’ overall health, financial future, and long-term success.

• Profit-sharing opportunities
• 401(k) with employer match
• Unlimited Flexible Time-Off +12 paid holidays
• Medical, Dental, Vision – all effective on the 1st day of the month after your hire date
• Free and unlimited virtual care access to a dedicated physician through AstroDoc
• HSA (with employer contribution) + a FSA
• Company-paid life insurance
• Company-paid short-term disability
• Wellness benefits, including gym and on-demand fitness discounts
• Pet discount program – because pets are part of the family
• Student loan repayment match program
• Professional development opportunities because we believe in investing in greatness.

This job is performed primarily on-site at our corporate office in Las Vegas, NV. This position is eligible for Caltrol's hybrid work program, allowing remote work for up to two days per week, subject to program qualifications, business needs, and manager approval. This job is performed in a typical office environment and may require prolonged periods of sitting at a desk and working on a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Physical Demands:

Work is performed mostly in an office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods of sitting. A standing desk may be available if requested.

Travel:

Travel is expected to be less than 20% and primarily within the Caltrol service territory. Most travel will be local or within California, Nevada, and Arizona to support team collaboration, training, leadership initiatives, and business needs. Occasional travel may be required to support cross-functional projects, meetings, and operational initiatives.

What Success in This Role Looks Like

Success in this role means developing a high-performing team, delivering exceptional customer experiences, improving operational efficiency, serving as a trusted IFS leader, and driving continuous improvement initiatives that support Caltrol's long‑term growth and customer success.

Other Duties:

This job listing is not designed to cover or include a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time based on business needs.

Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe diversity and inclusion are critical to our success, and we actively recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available to candidates and employees with disabilities to ensure they can perform essential job functions effectively.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.