Order Management Manager

Disney-McLane & Associates; Cincinnati (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Disney-McLane & Associates seeks an Order Management Manager to oversee the end-to-end order lifecycle, from entry to fulfillment and post-sale follow-up. This full-time role supports orders with internal teams and customers, ensuring accurate delivery and timely communication.

The ideal candidate will have strong order management and analytical skills, experience with ERP/CRM systems, and the ability to manage multiple orders in a remote/hybrid environment.

Qualifications

• Strong order management and processing skills.
• Analytical skills to interpret data and identify trends.
• Excellent communication and customer service abilities.
• Organizational and time-management skills to manage multiple orders remotely.
• Experience with ERP/CRM systems and order management software; proficiency with spreadsheets.
• Experience in distribution/manufacturing/plumbing/mechanical products is a plus.
• SAP experience preferred.

Responsibilities

• Oversee end-to-end order lifecycle from receipt through fulfillment and post-sale follow-up.
• Monitor order status, resolve discrepancies, and coordinate with internal teams, suppliers, and customers.
• Analyze order trends and data to identify process improvements and support forecasting.
• Maintain documentation and reporting related to orders and inventory.
• Respond to customer and partner inquiries and maintain clear communication to support relationships.

Skills

Order management

Analytical skills

Communication

Time management

Tools

ERP systems

CRM systems

Spreadsheets

Job description

Company Description Disney-McLane & Associates represents a broad range of over-the-counter and specification plumbing products across Ohio, Kentucky, Indiana, West Virginia, and Western Pennsylvania. The company provides coordinated product packages to engineers, suppliers, and contractors, supporting complex plumbing and mechanical projects. Disney-McLane partners with leading manufacturers of engineered plumbing and mechanical products and is recognized as a leader and innovator in its field. The firm is known for its professional approach, strong product knowledge, and marketplace expertise. Its success is driven by proactive selling, strategic promotion, and consistent, high-quality customer service.

Role Description The Order Management Manager is a full-time, remote/hybrid role responsible for overseeing the end-to-end order lifecycle, from receipt through fulfillment and post-sale follow-up. This role includes managing order entry and processing, monitoring order status, resolving discrepancies, and coordinating with internal teams, suppliers, and customers to ensure accurate and timely delivery. The manager will analyse order trends and data to identify process improvements, support forecasting, and maintain documentation and reporting related to orders and inventory. Day-to-day responsibilities also include responding to customer and partner inquiries, addressing issues promptly, and maintaining clear communication to support strong relationships. The role requires consistent collaboration, attention to detail, and a focus on efficiency and customer satisfaction.

Qualifications

• Candidates should possess strong Order Management and Order Processing skills to handle complex, multi-step transactions accurately and efficiently.
• Candidates should possess solid Analytical Skills to interpret data, identify trends, and recommend improvements to order workflows and inventory processes.
• Candidates should possess excellent Communication and Customer Service skills to manage inquiries, resolve issues, and maintain productive relationships with customers, suppliers, and internal stakeholders.
• Candidates should possess organisational and time-management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple orders simultaneously in a remote environment.
• Experience with ERP or CRM systems, order management software, and proficiency with spreadsheets or reporting tools is beneficial.
• Relevant experience in distribution, manufacturing, plumbing/mechanical products, or a similar industry is a plus.
• SAP Experience preferred