Order Management Coordinator

Maui Jim; Peoria, Northern (IL, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid time off

Holidays

Job summary

Maui Jim, renowned for premier sunglasses, is seeking a Warehouse Associate to support outbound orders and ensure accurate on-time deliveries. You will handle hourly batching, label printing, and coordination with Sales Support, Customer Service, and leadership to optimize order flow.

Ideal candidates have 2+ years in fulfillment, strong SAP skills, and a proven ability to multi-task in a fast-paced environment while maintaining a high standard of accuracy and customer service.

Qualifications

• High school diploma required with 2+ years fulfillment or warehouse experience.
• Advanced customer service experience preferred.

Responsibilities

• Prepare hourly batches for picking and monitor tickets for special requests.
• Monitor hourly deliveries and resolve issues.
• Create waves and batch orders for drop ship and web accounts.
• Print stickers and assist with label printing for orders.
• Provide backup support for order management, picking, packing and shipping.

Skills

Communication

Multi-tasking

Organization

Decision making

Teamwork

Process improvement

Customer service

Positive attitude

Aloha Spirit

Education

High school diploma

Tools

SAP

Job description

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

The overall objective of the department in which this position works is: Efficiently and effectively warehouse and distribute Maui Jim product to all distribution centers and customers both domestically and internationally. Provide outstanding customer service and support to all internal and external customers.

Hours: Monday-Friday 9:00AM-5:30PM Pay: $20/ hour

The major function of this position is: Drive accurate and on time delivery for core outbound orders by handling order flow during a designated time frame. Strive for accuracy and proactively seek solutions for potential problems with constant communication between Sales support, Customer Service, and department leadership.

Essential Duties

• Prepare hourly batches for picking which includes monitoring tickets for special requests, printing proper labels, accurate pick cart set up, and understanding priorities based on order type and carrier pickups.
• Monitor hourly deliveries that have not processed and work to resolve issues.
• Review tickets at hourly print to pre-sort display and My Maui orders.
• Systematically create waves and batch orders based on order profile.
• Create delivery, waves, and transfer orders for drop ship and web accounts.
• Print stickers for DC and Luxottica orders.
• Assist with set up of special handling orders in terms of proper label printing and pick cart set up.
• Work with the supervisor group on managing order flow.
• Anticipate potential back-order situations, work with team to quickly bring these to order completion.
• Monitor order flow inbox to offer support for orders needing cancelled or reversed for change.
• Professionally communicate with Sales Support, Customer Service, and teammates about ship times, order priority, quality, labeling, and accuracy.
• Process Shipment Routing, including updating deliveries with routing information.
• Responsible for the sticker printing, sort, and set up of materials for Luxottica orders.
• Assist with MM conversions and reconciliation.
• Provide backup support for order management, picking, packing, and shipping.
• Encourage and drive change. Operational excellence is the goal, and there is always room for improvement.
• Perform all other duties as requested or required.

Special Skills & Experience

• Ability to professionally communicate across all levels of the business
• Strong SAP Knowledge
• Ability to multi-task and prioritize
• Ability to work in a neat and well-organized manner
• Ability to take initiative and make decisions
• Ability to work in a team environment
• Strong ability to identify operational improvement opportunities
• Ability to provide outstanding customer service
• Positive attitude and behavior
• Aloha Spirit

Education and Experience

High school graduate with 2+ years fulfillment or warehouse experience. Advanced customer service experience required.

Special Physical Requirements

Special Physical Requirements: Ability to lift 40 lbs independently Ability to move at a fast pace Ability to stand for long periods of time Ability to key data into a computer for extended periods of time Ability to pick orders off the shelf Ability to push/pull carts.

Work Shift: 1st Shift (United States of America) Special Language Requirement (If Applicable): Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance Voluntary Life & AD&D Insurance 401K Match Paid Bereavement Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.

At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you’ve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth.

The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity.

Maui Jim is proud to be an equal opportunity workplace. Individuals seeking employment at Maui Jim are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. See also Maui Jim's EEO Policy and EEO is the law. Following applicable Fair Chance laws, Maui Jim will consider for employment qualified applicants with arrest and conviction records. Maui Jim is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail]. To review our data use practices, visit our Privacy Policy.