Order Management Associate

Market Performance Group; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401K

Unlimited PTO

Paid holidays

Life insurance

Maternity/paternity leave

Job summary

Market Performance Group (MPG) in Buffalo, NY seeks an Order Management Associate to support OTC services for retail and manufacturing clients, from PO receipt and validation to warehouse coordination, shipping, EDI, invoicing, and issue resolution. You are the first contact for operational inquiries and ensure accurate, timely execution and proactive client communication.

The role requires at least 3 years in order management, experience with ERP/EDI platforms such as Microsoft Dynamics 365 BC

Qualifications

• Minimum 3 years of order management or related experience; fast-moving consumer goods and external client experience preferred.
• Experience with order management systems; Microsoft Dynamics 365 Business Central and TrueCommerce/Foundry or comparable EDI platforms strongly preferred.
• Working knowledge of order-to-cash workflows, EDI transactions, retailer compliance, warehouse coordination, and issue troubleshooting.
• Strong written and verbal communication, organization, prioritization, analytical judgment, attention to detail, and independent follow-through.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting/analysis; PowerPoint familiarity preferred.
• High school diploma required; bachelor’s degree in a business-related field preferred.

Responsibilities

• Validate inbound EDI and other purchase orders before release, including item, quantity, pricing, ship-to, required dates, minimum order quantities, routing, and customer-specific instructions.
• Process orders accurately and within established timelines, identify and resolve discrepancies before shipment or invoicing.
• Confirm orders are successfully submitted to and received by the distribution center; communicate ship dates and special requirements.
• Maintain accurate daily open-order and invoiced-order reporting; track out-of-stock conditions, communicate availability, and support client shipment objectives.
• Monitor daily EDI activity, promptly research failed, rejected, or incomplete transactions.
• Investigate transaction errors using available systems and prior examples; elevate with the PO, transaction details, error message, troubleshooting performed and recommended next action.
• Respond to inquiries within established team response-time expectations, including timely acknowledgment when research is ongoing.
• Provide clear, accurate, concise, professional communication; proofread for tone, grammar, completeness, and accuracy.
• Proactively communicate delays, shortages, shipment or EDI issues, and offer solutions, options, or defined next steps without assigning blame.
• Maintain accurate transactions and data in EDI and ERP operating systems, customer portals, and other OTC systems.
• Validate information before posting shipments, invoices, adjustments, or other transactions affecting inventory, billing, EDI, or customers; follow established correction procedures.
• Own assigned issues through resolution; independently research routine and recurring errors and provide well-documented escalations when assistance is needed.
• Follow up without repeated reminders, identify root causes, and recommend corrective actions to prevent repeat errors; promptly report significant errors.
• Understand and follow assigned retailers’ routing, labeling, shipping, ASN, invoicing, and appointment requirements; support root-cause analysis of chargebacks and compliance failures.

Skills

Attention to detail

Analytical thinking

Communication skills

Education

Bachelor's degree in business-related field

Tools

Microsoft Dynamics 365 Business Central

TrueCommerce/Foundry EDI

Microsoft Excel

Job description

About Mpg

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

Brief Description

ORDER MANAGEMENT ASSOCIATE

About Mpg

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

Position Overview

The Order Management Associate supports MPG’s outsourced Order to Cash services for retail and manufacturing clients, from purchase order receipt and validation through warehouse coordination, shipping, EDI documentation, invoicing, and issue resolution. This role serves as a first point of contact for operational inquiries and is accountable for accurate, timely execution, proactive client communication, retailer compliance, and ownership of assigned accounts and transactions.

Key Responsibilities

Order Management & Accuracy

• Validate inbound EDI and other purchase orders before release, including item, quantity, pricing, ship-to, required dates, minimum order quantities, routing, and customer-specific instructions.
• Process orders accurately and within established timelines, identify and resolve discrepancies before shipment or invoicing.
• Confirm orders are successfully submitted to and received by the distribution center; communicate ship dates and special requirements.
• Maintain accurate daily open-order and invoiced-order reporting; track out-of-stock conditions, communicate availability, and support client shipment objectives.

EDI Transaction Management

• Monitor daily EDI activity, promptly research failed, rejected, or incomplete transactions.
• Investigate transaction errors using available systems and prior examples; elevate with the PO, transaction details, error message, troubleshooting performed and recommended next action.

Client Communication & Service

• Respond to inquiries within established team response-time expectations, including timely acknowledgment when research is ongoing.
• Provide clear, accurate, concise, professional communication; proofread for tone, grammar, completeness, and accuracy.
• Proactively communicate delays, shortages, shipment or EDI issues, and offer solutions, options, or defined next steps without assigning blame.

Operating Systems, Problem Solving & Ownership

• Maintain accurate transactions and data in EDI and ERP operating systems, customer portals, and other OTC systems.
• Validate information before posting shipments, invoices, adjustments, or other transactions affecting inventory, billing, EDI, or customers; follow established correction procedures.
• Own assigned issues through resolution; independently research routine and recurring errors and provide well-documented escalations when assistance is needed.
• Follow up without repeated reminders, identify root causes, and recommend corrective actions to prevent repeat errors; promptly report significant errors.

Customer Compliance & Warehouse Coordination

• Understand and follow assigned retailers’ routing, labeling, shipping, ASN, invoicing, and appointment requirements; support root-cause analysis of chargebacks and compliance failures.
• Proactively provide the warehouse with required reference numbers, appointment information, and routing details before they delay processing.
• Complete required prepaid routing in applicable retailer portals and promptly share routing instructions with the warehouse.
• Document changes in customer requirements and ensure recurring compliance needs are anticipated and consistently executed.

Prioritization, Accountability & Continuous Improvement

• Prioritize workload based on customer deadlines, ship dates, EDI transmission requirements, financial impact, and urgency; raise risks to deadlines early.
• Complete daily responsibilities consistently, attend meetings prepared, and deliver committed follow-ups on time.
• Apply coaching and documented procedures consistently, demonstrate growing independence, and sustain improvements in accuracy, timeliness, and issue resolution.

Qualifications & Requirements

• Minimum 3 years of order management or related experience; fast-moving consumer goods and external client experience preferred.
• Experience with order management systems; Microsoft Dynamics 365 Business Central and TrueCommerce/Foundry or comparable EDI platforms strongly preferred.
• Working knowledge of order-to-cash workflows, EDI transactions, retailer compliance, warehouse coordination, and issue troubleshooting.
• Strong written and verbal communication, organization, prioritization, analytical judgment, attention to detail, and independent follow-through.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting/analysis; PowerPoint familiarity preferred.
• High school diploma required; bachelor’s degree in a business-related field preferred.

Compensation & Benefits

The expected base salary range for this position is $50,000 - $60,000 annually, depending on experience, skills, and qualifications. In addition to base salary, this position may be eligible for performance-based bonuses and other compensation programs.

Location Requirement

This is a full-time, in-office position based in Buffalo, NY.

Why You’ll Succeed

• You’re a strategic thinker who enjoys uncovering insights from data and translating them into business action.
• You have a passion for working with data tools and analyzing trends to drive market success.
• You thrive in collaborative environments and are skilled at managing multiple projects without sacrificing attention to detail.
• You’re driven by challenges and enjoy finding solutions that help improve business performance and client satisfaction.

Benefits

MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.

Diversity and Inclusion

MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential. by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.