Order Management Analyst

Harvey Nash; Peoria (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for skill development

Global working environment

Job summary

A leading staffing and consulting firm is seeking a Business Analyst (Non-IT) to manage vendor relationships and optimize business processes in Peoria, IL. The candidate will track project goals, budgets, and assist in transforming the order management process using SAP and Salesforce. The ideal applicant has 2+ years of experience and a relevant BS degree. Strong analytical skills and excellent communication abilities are essential for this role, which involves working both independently and within a team across multiple countries.

Qualifications

• 2+ years of experience in a related role.
• Understanding of business and management principles.
• Ability to work independently and manage time effectively.

Responsibilities

• Maintain vendor relationships for process optimization.
• Track project budgets and expenditures.
• Establish and document business processes.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to analyze business trends

Experience with Salesforce

Education

BS preferably in Business, Supply Chain, IT, Engineering, or Marketing

Tools

SAP

Salesforce

Microsoft Excel

PowerBI

Job description

Overview

Business Analyst (Non-IT) 2 (Order management Analyst)

Location: Peoria, IL

Contract: 12 months

Job Description

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Responsibilities

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Skills

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Position’s Contributions to Work Group

• Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
• Continuously learn and train users across the company on new digital platforms and tools
• Translate order to delivery business requirements into process and IT requirements
• Coordinate the delivery of work requests with various globally located Client IT teams and external partners translating business requirements into functional specifications
• Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
• Support all machine order management systems
• Support Client users with advanced daily system issues
• Create and maintain system documentation
• Create and maintain local business support processes
• Participate in the execution of the SAP Product Testing and the System Integration Testing
• Provide support for invoice-related queries to dealers and international customers
• Manage and coordinate inter-company invoicing adjustments
• Provide certificates of origin upon request
• Lead issue resolution with globally located Client IT support teams and external business partners
• Work with an international team
• Leverage Lean thinking & methodologies
• Participates in customer support processes and activities for the implementation of new or existing applications.
• Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
• Translate client\'s requirements to functional documentation, participate in technical designs and test plan with coaching and training.
• Conduct change management activities, including training, documentation, and roles & responsibility definition.

Reason/motivation for request

• Backfill

Why Client?

“Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters.”

Why this Role?

• Ability to develop skills in SAP and Salesforce.
• Exposure to business users throughout Americas facilities and business locations.

When you join team Client as a Business Support Analyst, you will be joining a team responsible for providing support on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as MSF, COO, etc. The position will work closely with business partners in information technology, tax, accounting, account coordinators, transportation, facilities, equipment processing centers, information technology, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as new tools to support SAP deployments for the Modern Order Management digital transformation are underway. The candidate is expected to automate and simplify current manual processes with modern digital tools. As technology continues, the role will grow also with multiple opportunities to learn new systems, be on the forefront of new technology projects, and work with multiple teams to develop the future of Client.

Typical task breakdown

• Primarily supporting business users issues and requests via tickets.

Interaction with team

Working independently and with the team.

Team Structure

• 10 team members in 6 countries

Education & Experience Required

• Years of experience: 2+ years
• Degree requirement: BS preferably in Business, Supply Chain, IT, Engineering, or Marketing
• Do you accept internships as job experience: Yes
• Are there past or additional job titles or roles that would provide comparable background to this role: Business Analyst

Top 3 Skills

• Experience with orders in SAP
• Experience with customers or business users
• Experience with Salesforce

Additional Technical Skills

• (Required)
• Business Analysis: explains key concepts, techniques and steps in the business analysis process.
• Lists examples of how the organization realized benefits of business analysis and improved procedures.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.
• Dealer and/or Orders Support
• Lean Project Participation and/or Management
• Strong business acumen
• Excellent planning and organizational skills
• Working knowledge of ordering systems/processes (preferably related to Client machine prime product)
• General understanding of the Clientorganization, products, policies, and procedures
• Strong understanding of Client's order management process
• Strong understanding of invoicing including compliance requirements
• Advanced analytical skills
• Experience with lean principles and practices
• 1 year Project Management experience
• PowerBI project creation/maintenance experience
• Ability to adapt to multiple cultures and countries

Core Application Systems

• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.

Information Capture

• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured
• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one\'s own IT unit.
• Analyzes the purposes and responsibilities of one\'s own IT department.
• Follows an organization\'s information management policies.
• Has 1+ years of Ordering System SAP user experience
• Has Salesforce experience with preference to Orders 360 Desktop and MSF experience
• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.

System and Technology Integration

• Describes basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.
• Experience working with digital orders/reporting/automation tools

Soft Skills

• Excellent ability to work with others
• Self Motivated
• Ability to manage and prioritize multiple tasks at once