Order Management Analyst

C.H. Robinson; Eden Prairie (MN); On-site; USD 30,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employee stock purchase plan

Job summary

C.H. Robinson is seeking an Order Management Analyst in Eden Prairie, MN. This role ensures flawless execution of the order process from placement to payment, balancing analytical insight with strong customer service to remove roadblocks and improve efficiency.

The position requires attention to detail, ability to adapt to shifting priorities, and collaboration across teams to meet KPI targets in a fast-paced environment.

Qualifications

• Minimum 1 year of customer service or account coordination experience.
• Proficient in Microsoft Excel; able to navigate multiple systems.
• Available to work flexible schedule including some weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Oversee and carry out various order management tasks, tracking shipments and managing exceptions.
• Resolve issues with service failures and orders not flowing through the automated system.
• Build relationships with customers through professional communication and prompt responses.
• Maintain item-level data in company systems (pack sizes, pricing, commodity descriptions).
• Convey complex information to team members, customers, and suppliers.
• Use reporting to enhance customer experience and drive process improvements.
• Perform to tactical and operational KPI targets.

Skills

Customer service

Excel proficiency

Flexible schedule

HS diploma

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies.

Responsibilities

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
• Perform to tactical and operational KPI targets

Required Qualifications

• Minimum 1 year of customer service or account coordination-related experience
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree a plus!
• Supply chain knowledge
• Demonstrated commitment to excellent customer service
• Strong written and verbal communication skills
• Strong attention to detail
• Team-oriented; able to work collaboratively in fast-paced environment
• Ability to work independently
• Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
• Process-oriented; able to identify gaps and opportunities for improvement
• Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!

Compensation Range

$21.76 - $45.96

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page